No-Nonsense Conflict Resolution Strategies 16 Hours Hosted by

The Palm Beach Sheriff's Office

Target Audience - Open to Everyone

Register and pay by April 30, 2018 and get $50.00 off the price!

CURRICULUM: Conflict at work can be terribly disruptive.  Poorly managed, conflict kills teamwork, undermines trust between co-workers, and damages companies and the public they serve.  In extreme cases, some people handle disagreements so poorly that they end up damaging their careers.  However, if conflict is approached with the right mindset and intention, it can have great value and yield powerful and positive results. 

During this highly engaging class we will discuss:                                       

• ·      Sources of your conflict and frustration
• ·        Positive conflict vs. Negative conflict
• ·        The conflict/anger connection
• ·        What sets you off – Knowing your Conflict and Anger triggers
• ·        Signs to be aware of when there is an out of control anger issue.
• ·        Strategies to overcome conflict and anger
•           The five powerful conflict resolutions syles and when to use them.

 ATTIRE:  Business professional or business casual. No shorts, t-shirts.

 WHO SHOULD ATTEND: Anyone that needs help and strategies to better manage workplace conflict.   

COST:   Early bird price of $349.00 per person is valid until date shown above.   After the above date, the cost to attend is 399.00 per student.  

INSTRUCTOR:  Lisa Gilbert, BS, CPBA, CPMA, CPTA, CPDA and CEO of No-Nonsense Training Solutions, is a graduate of the Florida StateUniversity with a B.S. in Psychology.  She holds certifications as a Certified Professional Behavioral Analyst, Certified Anger Management Specialist and is an Adjunct Professor with Broward College IPS.  She has successfully trained and coached hundreds of Corporate, Non-Profit, Government staff and leaders as well as Law Enforcement personnel, sworn and civilian staff and command staff personnel for over 10 years.

Cancellation Policy:  Class registrations are not confirmed until payment is received in full.  Enrollees may cancel 14 days prior to the training and will receive a refund of the registration fee less $75.00 for processing fees.   Deadline to cancel and receive refund for this class is May 15, 2018.  If enrollee cancels less than 14 days before the training date, they will be rescheduled to the next available training for this class or date of their choosing if available.   We will gladly accept substitutions at no cost for those that cannot attend.  However, if the original attendee completed the assessment, the person replacing them will have to pay the full price for the seat.