|
How it Works:
Every week on Tuesday you'll get a very fancy email newsletter with the bag contents, recipes, and reminders. They look like
this.
Head to your stop. If you can't get to your normal stop, go to any other stop (
full list here.) W
e overpack each truck to accommodate wandering subscribers, so you don't have to call ahead.
There tends to be a rush at the beginning and end of each stop, so try to come in the middle if you can. Don't worry, we have enough food and we will be there until the last scheduled minute.
Tell the Greeter your name and they'll look up your account on our handheld tablets. No customer ID # or special handshake required.
Your Greeter will hand you your bag. There are four colors:
- Bright green is the Small Omnivore
- Dark brown is the Large Omnivore
- Orange is for both the Small and Large Vegetarian
- Khaki is for the Vegan
You can also try a different bag any week you want. If you are signed up for the Omnivore, but are really feeling the veggies one week, just ask the Greet for the Vegetarian Bag when you come to the stop. Or, if you have guests coming for the weekend, pay $20 for the one-week upgrade to get the Large size.
Bring your empty bag back the next week and do it all over. Then do it 20 more times, and then it's time for Winter.
Buying Extras:
At every stop we have a big spread of lots of extras for sale -- all from our 100+ local producers. Salsa, tomato sauces and canned peaches with honey. Dried goods like oats, flours and granolas. Dairy coolers full of milk, yogurt, cheese. Meat coolers with sausages, ground beef, bacon and more. We also have eggs, honey, bread and other pantry staples, and lots of extra produce for sale. A local smorgasbord.
We bring it for you to buy it, so get whatever you'd like! We take cash or check at the stop, or we can put it "on account"-- kind of like a tab at an old school grocer. We don't automatically charge your card for these items, but y
ou'll get an emailed payment reminder once a month with your balance and details on how to make a payment.
You can also buy stuff ahead of time by Special Order:
- Sign into your account (csalogin.freshforkmarket.com) and click "Shop For Extra Items."
- Add items to your cart, then check out and pay in full using credit card and/or credits.
- Place it by Tuesday at Midnight for your order to come out that delivery week. If you miss that window, it'll come the following week.
- It'll come to your stop, so make sure you go there and not another location.
- Please bring a copy (on your phone or printed out) of your confirmation and show it to your Greeter.
Want to shop online but don't want to pay the 3% processing fee? Just bring a check or cash to your stop (or mail in a check) and tell your Greeter (or include a note if sending by mail) that you'd like the amount added to your account as credits.
Click here for more details including a step-by-step guide if you need a visual.
Every month we will send you a payment reminder if you owe us $. The balance reflects any purchases made at the back of the truck and put "on account" and any subscription payment due (if you're on the Monthly Payment Plan.)
You can pay with cash or check at the stop, or online or over the phone with a credit card. All credit card transactions have a 3% processing fee.
You can also mail in a check. Add your email address to the memo line and make it out to Fresh Fork Market. Drop it in the mail:
Fresh Fork Market
3800 Woodland Avenue
Cleveland, OH 44115
FYI-- We do not store and automatically charge your Credit Card, so if you prefer to pay with CC you'll need to either sign in to make that payment or give us a call to do it over the phone.
We will miss you while you're gone, but you can take off up to four weeks from the share. You'll get your bag's value as credit in your account when you return. Depending on your subscription, that's $25-$27 for a Small Share or $40-$43 for a Large Share.
You can spend that credit on extras (either Special Order or at the back of the truck,) but you can't use them to pay off a previous balance or make a subscription payment.
Vacations must be registered by Saturday before the week you're taking off. If you're a planner, you can register your time off as soon as you have your dates.
- Sign into your account and click "Manage My Subscriptions."
- Click on the "Vacations" tab, & add the weeks you'll be out. Repeat for multiple weeks.
- You can also reply to this email, give us a call 800-861-8582, or tell a Greeter at the stop.
Read more about our Vacation Policy
here
.
Missed Stops:
If you miss your stop, head to any other stop that week. Unless you placed a Special Order, you don't even have to let us know. If you did place a Special Order, just shoot us an email (info@freshforkmarket.com) so we can have it re-routed.
If you miss the whole week (Tremont is the last stop- Saturdays from 10-2), we're sorry but we can't refund the bag. We've already paid the farmers, picked up your food, and brought it to your stop. Best bet is to send a friend or neighbor to grab it if there is still time left.
The Weather & Substitutions:
The weather in Ohio can swing wildly from day to day and that directly impacts what comes in your bags. Everything you get is harvested sometimes within just hours of delivery to the stops. So, if there is a sudden rainstorm and the farmers cannot get into their fields to harvest their strawberries, then we'll all be out for the day. When it lets up, however, we will make it up to you-- we keep detailed notes if certain stops were shortchanged to make sure it comes out fair-n'-square.
There is a certain rhythm to the summer: at the beginning of the season, the bags are bright and green (broccoli, spinach, kale, garlic scapes, green onions, peas, asparagus, etc.) Towards the middle of the summer, they become colorful (corn, tomatoes, blueberries, peppers, melons and beans), and at the end, they're heavy (squash, Brussels sprouts, beets, cabbage, potatoes, apples.) Every week is different, and some weeks the bags will be bigger than others. It all evens out over the course of the share.
We'll do our best to keep you up to date on any changes in the bag-- when you pick up, the Greeters will have an updated bag contents PDF on the table listing any substitutions if we need to shift things around.
Bad weather won't keep us away-- we will be at the stop whatever the weather. If we're running late, we'll do our best to keep you posted by email and Facebook (follow us to get the updates!)
Other Supremely Important Details:
How to change your home stop:
- Sign into your account.
- Click "Manage My Subscriptions."
- Click on the "Location" tab and use the drop down menu to change stops. You do not need to select a "Drop Off Location Back Up."
- Or, you can reply to this email, or call us at 800-861-8582.
Food Restrictions and allergies:
If you have an allergy or food restriction, please tell your Greeter when you pick up.
Definitely add it to your account when you sign up, but the safest and quickest way to make sure we give you a substitution is to
mention it on the spot
.
But.....we don't give substitutions for stuff you just don't like. Try a new recipe from the newsletter! Or head to our
Recipe Index on our website for hundreds of recipes featuring your share items. If it's in your budget, invest in a high-speed blender (like the local legendary
Vitamix) or a
juicer. You might just love a tall glass of beet-kale juice!
Missing items in your bag:
Take a moment before you leave the stop to double check your bag. We do our best to check every bag carefully, but we pack thousands every week and occasionally we'll miss something. We want to make sure you get every last berry and bunch of kale you should be getting in your share!
In case you get all the way home and find that you're missing something, please write to
info@freshforkmarket.com, or give us a call at
800-861-8582 and we'll try to fix the slip up as soon as possible.
|
