Like us on Facebook  Follow us on Twitter  View our profile on LinkedIn                                                                                         Argo Marketing Group | 3-31-2017
How Customer Service 
Can Increase Brand Loyalty 
In a world where there's no shortage of competitors, stand out from the crowd with how you make your customers feel when they interact with you. Whether you're selling a service or a product, what matters is that you provide a superior customer experience every time.
 
Customer service representatives are often the first point of contact customers have with a brand and, therefore, are essentially the voice of your brand. Whether it 's through a Facebook comment, a phone call, an email exchange, or an online chat, every interaction the customer has with your brand is vital in keeping your customers happy and keeping you ahead of your competition by creating loyalty to your brand.
 
Providing friendly, informative, and helpful customer service is the difference between keeping your customers and losing them... Read More. 
Industry Insights            Featured Argonaut
Industry Insights:
Customer Experience

According to Forrester Research , 77% of people say that valuing their time is the most important thing a company can do to provide them with good service.

95% of consumers have taken action as a result of a bad experience,  and of those consumers, 85% wanted to warn others about doing business with the company. See more in this infographic from Zendesk.

By 2020, customer experience will overtake product and price as the key brand differentiator. Download the report from Walker Information here.

Loyal customers are 5x as likely to repurchase, 5x as likely to forgive, 4x as likely to refer, and 7x as likely to try a new offering. Read more here.
Christina Howze
Account Executive

This month marks Christina's six year anniversary with Argo! Her extensive background in sales, customer service, and training has led her to her current position as an Account Executive. Christina provides Data, Knowledge, and Wisdom to each one of the clients she oversees with regards to call statistics and ways to improve and drive a campaign to ultimate success. 

Christina prides herself on her long lasting relationships she has built with her clients, problem solving skills, and dedication to the Argo. 

Congratulations on six years and here's to many more! 
Featured Article: "Remember the Maine"

Argo's CEO Jason Levesque was featured in an article for ER Magazine titled "Remember the Maine" which discusses how the Direct Response culture was formed and grown over the years and subsequently has become a permanent fixture in the state of Maine. 

On why Maine is a perfect fit for a strong call center culture, Levesque explains, " Everyone is very friendly, and it lends itself to a customer service-oriented atmosphere. Our average employee is 34, and nationwide, you're looking at 24 to 27. People in the customer contact industry really look at this as a career. If you want a mature, dedicated workforce that's easily trainable, look here."

Read the full article here.

What's New At Argo

Pie Day!

Ever wanted to throw food in your co-workers face? Well, that's exactly what we did! Directors and managers lined up to have pie thrown in their face by those they supervise. Each communicator was able to throw two pies for working 35 payable hours and received an additional pie to throw if they worked 40 payable hours. Check out some of pictures from this event below! 


 
Want to see more pictures? Check out our Facebook page!
Please Join Us in Welcoming 
Kristen Jones to Our Team! 

Kristen recently joined the Argo team as an HR Generalist in our Pittsfield location. Kristen looks to further integrate Argo within the communities we reside in while cultivating long lasting relationships. Her goals for the next year include to develop strong leaders, increase employee happiness,, and improve the overall organization of the company. 

Welcome to the crew, Kristen!
Argo's Travels

Argo co-sponsored the Electronic Retailing Association's Network Chicago event on March 16th at theWit Hotel in Chicago, IL. Argo's CEO Jason Levesque attended the event and it was the perfect place to reconnect with trusted industry partners as well as make some new connections in the industry. 

Connect With Us Today:
855-511-1123
info@argomarketinggroup.com

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64 Lisbon Street, Lewiston, ME | 207.514.0744