Reminder: L'BRI system updates taking place today

System updates and reminders

April 18, 2017

As noted in your WINGS newsletter on April 17, there were a number of minor changes implemented in the Business Center today. We are sending this email to make sure everybody is aware of these changes. We also wanted to remind you about additional system updates coming in May and share the issues we are currently working on in the new shopping cart.

If you experience any issues with L'BRI systems, please submit a Support Ticket from the Business Center, or contact support@lbri.com. You can also reach us at 262-363-9674.

Changes to the Business Center

These changes are being made based on feedback from Consultants and home office review.

Under the Business Tab we will remove the following:

Advanced Genealogy (Pro)
Graphical Genealogy (Pro)
Graphical Downline (Standard)

And change the following:

In the Downline Volume Report, the "RQ" column (Rank Qualification) will change to be "Q" (Qualification)

Under the Commissions Tab we will remove the following:

Revolution Qualification Report (Standard)

Under the Shows Tab the terminology for Upcoming Show Bookings will change.

"Open" Bookings will change to "Unscheduled" Bookings.
"Established" Bookings will change to "Scheduled" Bookings.

New personal website addresses coming in May

Another system-wide security enhancement will be coming in May and will change the way customers visit your website. Currently, personal website addresses have the following structure: yourname.lbri.com. Beginning in early May, the sites will default to this new structure: lbri.com/yourname.

If someone tries to access your website using an old link they will be redirected to the new one. The ability to redirect to your old personal website address will be in place through January 2018 to allow plenty of time for you to connect with your customers who may have bookmarked your website and for you to update any materials with your website, including business cards or personalized stamps.

We will continue to provide customers with a "Shop Now" link that connects them to your website when we send monthly special emails.

Shopping Cart transition issues

The launch of the new Shopping Cart has been very well received, but we are also aware of some issues that are connected with this system update. We encourage you to submit Support Tickets if you or your customers are having any issues with the new Shopping Cart. Please include as much information as possible, including the type of computer or browser that is being used at the time of the problem. We are working very closely with our vendor to identify and correct any issues affecting the new Shopping Cart.

We have identified issues with the following situations affecting some customers, but not ALL customers. If your customer is having trouble placing their order online, please assist them or direct them to contact the home office for assistance.

In some cases, the number of items in a cart may double when returning after an extended period of time.
In the process of closing a show, some Consultants are having trouble claiming ½ price items.
Some customers are not able to login using their credentials.

Some reminders:

New customers who did not have an existing account prior to the launch of the new shopping cart will need to create a password that is 10 characters long.
The ability to go shopping from lbri.com has been postponed and will be communicated prior to launch.
You should only have one Shopping Cart open per session. If you have more than one Shopping Cart open in the same browser, it may affect other open sessions (items, Show numbers, etc.). If you encounter this situation, please double check the order before submitting. If you see anything out of order, submit a Support Ticket.

Upcoming change to your website:

To streamline access for new and existing customers, the "Existing Customer Sign In" will be removed from your website menu. All customers should use the "Shop Now" link to access their existing accounts or create a new account.

If you have any questions, please contact us at support@lbri.com.

Sincerely,

Your home office team

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