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Shopping Cart transition issues
We continue to work closely with our vendor to monitor and identify any any issues that need to be corrected in the new Shopping Cart.
Log out between orders
We have discovered that if you are shopping for more than one customer or yourself, it is important to LOG OUT using the "My Account" menu for the first order before beginning a second order. Simply, closing the browser tab will not sufficiently protect each session. If you are currently checking out, you would need to go back to access the logout feature.
If you do discover that you had two open carts at the same time, it is important to double check all aspects of each order to ensure that nothing extra was added to the cart or that a customer's shipping information wasn't affected.
Use Shop Now to login
To streamline access for new and existing customers, the "Existing Customer Sign In" has been removed from your website menu. All customers should use the "Shop Now" link to access their existing accounts or create a new account.
Use 10-character passwords for new customers
Please note that the new requirement for 10-character passwords ONLY applies to new customers who are creating an account after April 4, 2017. Customers who had existing accounts were grandfathered into the new system. They do not need to update their passwords.
Use email addresses to login
Many customers who were active prior to 2015 may have been using their username, for example "sallyteaches" in the old shopping cart. In the new shopping cart they will need to use their email address to login.
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