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Client Care Coordinator,
Sonoma County
Ceres Community Project seeks candidates for the 3/4 time position of Client Care Coordinator. The position will begin in May, 2017.
The ideal candidate is compassionate, detail-oriented, with administrative experience in a dynamic setting, has a passion for our mission, as well as being part of a team that is committed to being of service to our community. This job is located in Sebastopol, California.
We will be accepting applications through May 15, 2017. Candidates should send a cover letter expressing why they are interested in working at Ceres Community Project and how their experience and skills match this specific position, along with a current resume and three references with the person's name and daytime contact info to: hr@ceresproject.org.
We will acknowledge receipt of your application and, if we would like to speak with you further we will contact you by Monday, May 29th. We apologize that we are unable to communicate personally with each applicant.
Below is a job description for the position. Ceres Community Project is an Equal Opportunity Employer and strongly encourages members of minority groups to apply.
Please help us spread the word about this opening at Ceres by passing this email on to anyone you know who may be interested. Thanks so much for your support of Ceres Community Project.
Warm regards,
Jake Blehm
Director, HR
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Organization
Founded in 2007, Ceres Community Project creates health for people, communities and the planet through love, healing food and empowering the next generation. We have three program sites in San Rafael, Santa Rosa and Sebastopol.
- Food as Medicine: We support primarily low-income people struggling because of a serious health challenge with home-delivered nourishing organic and locally produced meals, nutrition education and the caring support of the community
- Youth Development Program: All the meals we provide are prepared by youth ages 14 and up who volunteer in our 3/4 acre food production garden and three commercial kitchen sites in Marin and Sonoma counties. Youth learn about growing, cooking and eating healthy whole foods and the connection between diet and health, develop life and work-ready skills, and experience their power to make a difference.
- Community Education: We educate clients, youth and the whole community about the vital importance of a diet based on healthy organic and locally-produced foods, and provide the knowledge, skills and inspiration for people to make and maintain real change in how they eat.
- National Replication: We have trained twelve communities nationally to replicate our model.
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Position Title: Client Care Coordinator
Key Details
Non-Exempt classification
3/4 time (30 hrs per week)
Rate of pay: $17 per hour
Application deadline: May 15, 2017
Start date: May, 2017
Location: Sebastopol, CA
Eligible for benefits including health insurance and paid time off after 60 days
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Position
The Client Care Coordinator works under the Client Manager as part of the Client Team, to support the smooth implementation of the Client Program, and ensure that the client's experience while on the Meal Program is positive, that the client is well-held and nourished in all ways, and that the program is running smoothly. This position is the front line of Ceres contact with our clients, and requires the staff to be warm, compassionate, emotionally mature, and able to meet a client in one of the most difficult moments of their lives. She/he must be comfortable with a wide range of people, personalities and cultures. All client contact is on the phone.
The work environment is primarily indoors with the majority of time spent sitting at a desk, on the phone or a computer. This is a part-time position with some evening and weekend hours.
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Essential Functions
- Field phone inquiries and assess appropriateness for program
- Complete new client intakes
- Keep all client information accurate and complete in program database and create necessary reports
- Coordinate client completion of program evaluation surveys
- Help coordinate the volunteer client liaison team
- Administrative tasks such as filing, database reporting, emails and preparing packets of program materials
- Facilitate volunteer client liaison trainings and meetings
- Able to work Monday through Friday
- Attend staff and team meetings
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Qualifications
Specific skills and training needed:
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A commitment to Ceres Community Project's Mission and Operating
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B.A. preferred
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Excellent people skills, including the ability to listen, communicate warmly and clearly and set clear boundaries
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Must be comfortable working with people with serious illness, and have counseling, social work, hospice or similar training and experience
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Excellent written and verbal communication skills
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Excellent organizational skills and attention to detail
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Able to demonstrate cultural competence in working with diverse populations
- Bilingual in Spanish and English a plus
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Organized and able to implement projects according to a timeline
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Experience working with volunteers a plus
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Has a good awareness of self
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Ability and desire to be in a work environment that values working as a team, relationships, and giving and receiving honest feedback
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Excellent ability to work independently and as part of a team
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Proficiency in MS Office Suite and databases
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Ceres Community Project is an Equal Opportunity Employer and strongly encourages members of minority groups to apply.
All employment decisions at Ceres are made without regard to race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status or any other status protected by laws or regulations.
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OPERATING PRINCIPLES
Heart Centered & Love Guided
We are committed to expressing love, trust, respect and integrity in
our lives, work and organization.
Everything Matters
Nothing is left out. We work to have every action and choice lead to
the greatest positive impact.
Young People are the Future
Young People are intelligent, responsible, capable, creative and caring,
and must be central participants in shaping our collective future.
The Universe has a Purpose
Everything is connected, and life continually invites us to experience gratitude, abundance, connection, community and healing.
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