Our 2014 audit "$52,000 Theft: More Can Be Expected Without Citywide Changes in Culture and Procedures" showed risks of the City cutting oversight positions to avoid cutting programs and services. The first indication of theft by a former employee came when one employee "did the right thing". The investigation and results were painful and the cost in employee morale was significant, but staff showed a strong commitment to making needed changes.
Our May 29, 2012 audit "Business License Taxes: Providing Better Guidance and Customer Service Will Increase Revenues" found that written guidance for staff and for customers was inadequate, resulting in inequities, errors, and confusion. As cited in previous audits in multiple departments, we found fraud risks: lack of performance measures, documentation, and supervisory review.
* Protecting Physical Assets: Five-Year Street Paving Plan
The 2017
City Auditor's Report on Results shows how our audits and city staff actions made a difference.
Click on the pictures on page two of the four page report to read the full audit reports.
Hear the City Auditor's October 17, 2017 presentation of the report to Council here.
Ask us a question - send us advice
Thank you for your continued support for our work to help Berkeley deliver services in a more efficient, effective, and equitable way. Please contact me at
[email protected] or at 981-6750 with your questions or comments. I'm always happy to hear from folks who want to get more involved. I look forward to hearing from you.
Sincerely,
Ann-Marie Hogan, City Auditor City of Berkeley Auditor's Office
