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April 2017 News
(412) 489-1100
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Toshiba restructures… Third Generation continues Sales & Support
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On March 21, 2017 Third Generation was informed that Toshiba is restructuring globally and is beginning to wind down its telecommunication systems business.
Third Generation will continue to support your existing Toshiba systems and customers may continue to enter into Service Assurance agreements with us.
We expect many of you will continue to depend on your Toshiba systems for years to come.
Locally, Third Generation has significant inventory on-hand and our customers can continue to order Toshiba equipment and purchase licenses. Toshiba will continue to support all warranty and maintenance obligations to customers through us as your dealer.
With respect to VIPedge customers, Toshiba will continue to support the services in accordance with contract terms. For customers who wish to transition away from VIPedge service, Toshiba will waive early termination charges.
We are committed to facilitating a smooth transition for each of you.
If you have any questions, please contact us at
412-489-1100 or email Mike@3GenUSA.com.
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Third Generation Cloud Voice… No DIY only ROI
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Third Generation Cloud Voice is a complete business communication service with no on-site hardware or upfront costs. We make your transition easy. We deliver your phones and set everything up.
Instead of Do It Yourself... We simplify your life
- Need help? Our Pittsburgh-based techs are on call 24x7.
- Need to customize? We offer more features and more phones to choose from.
- Rather buy local? Third Generation is a Pittsburgh-based company.
Maintenance and upgrades are automatic and included in the service.
You can manage all configuration and user changes through an online portal… When you need additional support, we provide a dedicated help desk. Y
our people can access all the features and tools they need, whether they’re working in the office or remote.
Third Generation's Cloud Voice experts are ready to set you up with the latest in affordable Business Voice technology.
Contact us today at
412-489-1100 or email Mike@3GenUSA.com.
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Converging Voice & Data… How the Right Network changes Everything
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With voice and data converging in today’s IT environments, you need a technology partner with the know-how to implement and maintain unified network infrastructures. Third Generation experts simplify networking challenges by providing:
Network Assessments – Our engineers take a close look at your network elements, transmission and QoS levels. Their detailed recommendations enable more informed business decision about next steps.
Design & Implementation Services – Third Generation project managers provide seamless migrations. Need access services? We coordinate everything through our carrier relationships. Need on-site help? Our engineers provide ongoing Operations, Administration and Maintenance Support.
Wireless Upgrades – Beginning with a site survey, Third Generation engineers map out and deploy wireless access point placements throughout your office to ensure optimal coverage and mobility.
Switches & Routers – Third Generation deploys secure routers and manageable PoE Switches for optimal quality and network protection.
Security & Redundancy – Third Generation provides a suite of security services, from firewall and access control to intrusion detection and reporting.
Don’t suffer another day with poor network connections and slow communications. Contact us today at
412-489-1100 or email Mike@3GenUSA.com.
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Plan ahead with Third Generation to make your Office move easy
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Regardless of whether you are expanding locally or moving across the country – the transition can be stressful. Third Generation specializes in helping to make relocations smooth and worry-free.
Arranging and working with multiple vendors to get your business communications up and running can be quite challenging. We understand the importance of having access to your customers as soon as you move into your new office.
Our responsive, professional team handles all the details. When you need an upgrade, our phone systems offer all the features and capabilities you want.
Managing multiple locations? Regardless of your deployment preference – on-site, in the cloud, or a hybrid combination of both – we can arrange it so that all your locations are part of the same integrated voice network.
Ready to get moving? Third Generation makes it easy. Contact us today at
412-489-1100 or email
Mike@3GenUSA.com
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Mitel MiCollab Collaboration Suite Release 7.3 is now available
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Mitel MiCollab provides a suite of conferencing tools - audio conferencing, video, and web collaboration - designed to help organizations improve communications and information sharing among employees and with customers, partners, and suppliers.
When combined together your employees are able to easily enhance a regular call or team meeting by sharing documents, presentations, web pages and their desktops, while discussing them in real-time to arrive at more informed and timely decisions.
The release enhancements are focused on the user experience across mobile, web, and Mac environments and include:
- MiTeam on next-gen desktop clients
- Next-gen clients can be deployed by end users
- Slide-out notifications (incoming call, chats, etc.)
- Guest access to MiTeam Streams
Find out how Mitel's MiCollab can improve the way you do business. Call
412-489-1100 or
Mike@3GenUSA.com.
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How Third Generation’s National Accounts Program simplifies your U.S. Market telecom management
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If your company has more than one location and you want to standardize your phone systems and networks throughout your organization, our National Accounts Program provides a standard, simplified approach to purchasing, installing, and servicing everything.
Third Generation coordinates the details and saves you from the hassle of scheduling and chasing down multiple vendors. Just run your telecom and networking needs through us. We make it easy for you to expand your business regionally or nationally, providing you with…
- Single point of contact for equipment and support
- Prompt handling of change orders
Contact us today to learn how Third Generation can help implement and support your multi-site enterprise. Call
412-489-1100 or email
Mike@3GenUSA.com.
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We're your local source for the latest in Voice, Collaboration, Networks and Cloud Solutions. Get practical advice and learn new ways to improve your operations with technology.
30+ Years
Single-Source
Rapid Response
Tri-State Coverage
24x7x365 Support
Service Request?
Service@3GenUSA.com
Contact us today!
412-489-1100
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