New Avenues, Inc.

New Avenues Employee Assistance Program 
Midwest Behavioral Health Network
Spring 2017
Billing Services Survey
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As a provider in the New Avenues/MBHN Networks, we are interested in your opinion on your current claims billing process and would like to ask you to participate in a brief survey.  Please click on the link to complete the 4 question survey. 
 Thank you for your participation




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New Avenues Inc. 
Midwest Behavioral Health Network
Toll Free 866-925-5730
Fax 574-271-5980


Office Hours:
Monday- Thursday
 9:00 am to 5:30 pm 
Friday 9:00 am to 5:00 pm EST
Telephones are closed for lunch daily between 12:30-1:00 EST
Critical Incident Stress Management (CISM) Training May 22-24, 2017

The South Bend Police Department will be hosting a 3-day CISM training conducted by Jerry Baker on May 22-24, 2017.  The Cost is $175.00 

This training session is taught by an  ICISF (International Critical Incident Stress Foundation) certified instructor.  Trainees will receive two certificates for successful completion of this training.  Training qualifies for ILEA CEU's and participants will be provided a training roster upon completion. 

For additional Information or to Register, please click the following link. Deadline to register is May 21, 2017. 

To Register
Employee Assistance Specialist-Clinical EAS-C 
Training - Save the Date! 
October 20, 2017

New Avenues Employee Assistance Program will be sponsoring this training on October 20th, details will follow. 

The EAS-C is a role -specific training designed for mental health professionals who contract with EAP Companies to provide employee assistance services with employers, employees and their families. 

To qualify for the EAS-C course, you must 
  • Hold a master's degree or above in an EAP-related field; 
  • Be licensed for independent clinical practice according to applicable laws
  • Practice within the United States. 
Watch for full details!
Prohibition of Incentives in Utilization Management

All MBHN utilization management decisions are based on appropriateness of care, clinical guidelines, The McKesson InterQual Medical Necessity criteria, and professional standards of care and are subject to the terms and conditions of member specific plan document. 
MBHN encourages appropriate use of behavioral health benefits and monitors utilization levels (where MBHN provides Utilization Management) for consistency with regional and national benchmarks. New Avenues prohibits any incentives for staff, peer reviewers, and providers that encourage lower utilization or barriers to care.