We are constantly searching for ways to improve on our communication with our Health Plans. National Medtrans Network Inc & IPA has implemented a grievance email address:  grievances@natmedtrans.com.

To make sure we are handling your submitted grievances timely, accurately, and at the highest level of service possible, please make sure you are including all of the following elements:

 - Member's Full Name

- Member's ID Number

- Health Plan Name

- Member's Phone Number

- Date of Incident

- Description of Incident

- Who is reporting the Grievance [full name] (i.e.: Family member, Member, etc)

- Relationship to member (i.e.: Daughter, Self, Aunt)

- Complainant Phone Number

One of our highly trained, professional Grievance Specialists will follow-up on your inquiry.

We appreciate your continued support and look forward to transporting all your members to better health.