Creating Better Customer Loyalty: Improve Your Customer's Experience

You may be eligible for FREE workshops - Call 964-7571 for more information

Register Now!

Thursday, June 6
5:30 - 7:30pm

760 B Stewart Street in Fort Bragg

Providing exceptional customer service is accomplished by positively interacting with customers through effective communication and relationship building. Learning how to treat your customers exceptionally well will inspire them to market your business for you - people talk. Join West Company as we introduce exceptional customer service in the areas of:

- Relationship building

- Effective communication

- Face-to-face contacts

- Telephone contacts

- Social media contacts

- Difficult customer contacts

- Be the best you can be

After you complete this workshop, you will become more focused. You will know how to handle a variety of situations to your customers’ satisfaction. You will not have to devote valuable time to handling customer problems, and therefore increase productivity, efficiency, and effectiveness.

Steve Lamb is West Company's Inland Business Advisor and has been working with West Company clients in the Ukiah area since 2012.  Steve brings over 20 years experience in management and operations in the telecommunications industry.  An experienced hiring manager, Steve conducted over 600 interviews resulting in more than 200 hires and promotions.  Steve has steadily increased his knowledge and experience using the behavioral interview to build a successful hiring and retention rate of 98%.