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High Call Volume in CalHFA's Single Family Lending
As a result of a rapid increase in loan volume (over $1 billion in the last 11 months), CalHFA is experiencing historically high call volume related to program questions.
CalHFA is working to alleviate these long phone hold times and asks lenders to please refer to CalHFA Program Handbooks for program guideline questions or send questions through CalHFA's lendertraining@calhfa.ca.gov email. This email is monitored hourly during business hours and your questions are will be answered more quickly through email.
We are very excited that CalHFA home loans are a good match for today's market, and are very appreciative of our partners' commitment to originating these great products so more Californian have a place to call home.
We thank you for your patience and
your continued partnership with CalHFA
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