IMPACT | John Hyatt, President & CEO | 414-256-4808 | www.impactinc.org
IMPACT 2-1-1: total contacts up,
response time shortened in 2016
Last year, IMPACT 2-1-1 received 270,741 contacts from people seeking information and assistance, an increase of 22,700 contacts over 2015's total of combined calls, texts, chats, and online database sessions.

Despite the increased volume, the average speed to answer reduced from 5 minutes 23 seconds during the first quarter of the year, to 2 minutes 27 seconds during the final quarter.

Over ninety-seven percent of clients reported in follow-up that they were satisfied with the level of service provided by IMPACT 2-1-1.

To download the IMPACT 2-1-1 Annual Summary for 2016, click here.
Accessing Substance Abuse Treatment Starts at IMPACT

IMPACT is a designated Access Point for Milwaukee County residents 18 to 59 years old with an alcohol or drug abuse history who are seeking treatment.

Specialized counselors use a comprehensive approach to conduct screenings which include a mental health component and trauma checklist to determine eligibility and level of care for the client to be referred to treatment or recovery support services funded by the Milwaukee County Behavioral Health Division.
  • IMPACT's Access Point conducted 1,638 screenings in 2016
  • Over 80% of clients identified heroin/opiates as their drug of abuse
  • A mental health issue was identified in 66.8% of clients
  • A trauma symptom was identified in 42.7% of clients
  • IMPACT's clients report a 99.4% satisfaction rate
We Need Your Support

When you donate to IMPACT's Critical Condition Fund, 100% of the proceeds provide urgent access to free and confidential consultation and referral for individuals and families seeking to regain stability.

Please donate now.
IMPACT changes lives, for good. Building on our nearly 60-year history, we provide the essential first step toward regaining personal stability, and collaborate to advance health and human services throughout Southeastern Wisconsin.
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