March 2017

Quick Links
Mystery Shops
CUCB Contact List
 
Contact Us
Courtney Miceli
Executive Vice President
(800) 452-7221, 3004
 
Jennifer Plaisance
Controller
(800) 452-7221, 3016
 
Shannon Morneault
Accountant/EFT Specialist
(800) 452-7221, 3006

Angela Melle
Strategic Services Manager
(800) 452-7221, 3007
amelle@lcul.com

Technical Support (help desk):

Network Services
CO-OP Shared Branching
(866) 812-2872 opt 2



CO-OP Locator Services

BE THERE for your members.  

With over 5,500 locations, make it simple for your members to find a CO-OP Shared Branch.

A variety of tools are available for CO-OP location searches.

*ATTENTION OUTLET OWNERS* 
Interim Rules Reminder

We just want to remind everyone of the interim rules regarding guest member verification. Effective January 9, 2017, tellers/MSRs are required to verify,match and document their compliance to the new rules in writing (on the credit union copy of the receipt or transaction request form or electronically on the teller platform) verification of the following (when provided by the issuer credit union):
  • Name of member or joint owner
  • ID number, expiration date and state (Must be recorded)
  • Date of Birth
  • Last 4-digits of the member's or joint owner's Social Security number (Must be recorded)
  • Complete address of record on the account (Have member cite their address)
Failure to follow these interim rules may result in liability and non-compliance for the Outlet. 

*IMPORTANT!
Identity Theft Fraud Notification & Best Practices 

A recent rise in identity theft and account take-over fraud has shed light on the need for added safeguards for shared branching acquirer locations throughout the network. The primary fraud MO is a perpetrator utilizing member data to obtain a very good identification document (Driver's License, Government ID, etc.) and then going to a shared branch location to withdraw funds - either check or cash. In the majority of these cases, the loss could have been prevented if the teller followed best practices and thoroughly compared the ID to the Member Verify response. 

It is extremely important for tellers to carefully compare the identification information to the data sent by the issuer as shown on the teller screen, and the physical presence of the member performing the transaction. 

Click here to read the full list of best practices.
Mystery Shopper Program is in Full Swing
 
CU Shared Branching's Mystery Shopper Program is in full swing! Please make sure to watch the  updated training module  and look over the  questions . We are striving for all of our locations to receive a perfect shop.

The following credit unions received a perfect shop during the last phase of shops (October 2016 - January 2017). 

  • Ascension CU
  • Barksdale FCU
  • Baton Rouge Telco FCU
  • Carter FCU
  • Coastland FCU
  • CSE FCU
  • EFCU Financial
  • Essential FCU
  • Geismar Complex FCU
  • Jefferson Financial FCU
  • Kraftman FCU
  • La Capitol FCU
  • Louisiana FCU
  • Monroe Telco FCU
  • New Orleans Firemen's FCU
  • Ouachita Valley FCU
  • Pelican State CU

 * NOTE: Credit unions have been missing perfect shops by not verifying both the ID AND last four digits of the social security number. This question is 30 points!
 
If you would like to dispute a recent shop your credit union received, please review our  dispute process. 

CUSO Registry

To comply with NCUA's directive that all CUSO's must register with the agency, CUCB has signed up, and has obtained the following for your records:

  • Registration Name: CU Cooperative Branching, LLC. 
  • Registry number: 111-0001547. 
Additional Resources

Shared Branching Resources can be found on the League's website. If you do not have a log in to the page, please request an account. Resources that can be found here include:
  • A copy of the new Policy and Procedures
  • Link to the training modules
  • Updated Teller Quick Reference Guide
  • Marketing Materials
  • CUCB Contact List
  • New Address/Phone Number Change Form

Branching Out is a quarterly publication for CU Cooperative Branching, LLC participants.