You are invited to join Jerry Forte, Chief Executive Officer for Colorado Springs Utilities, and the Officer Team to discuss key issues facing Utilities and how these issues may impact your business. Topics may include Backflow Prevention Program, air quality, rates forecast and open discussion.
Date: Thursday, April 13
Time: 8 a.m. to 10 a.m.
Location: Leon Young Service Center, Pikes Peak Room at 1521 Hancock Expressway
To register, please contact Valerie Engstrom at[email protected]or call 719-668-7468.
Take advantage of this year's business rebates
Whether you're remodeling or simply trying to reduce your monthly utilities bill, we can help with money-saving
business rebates on energy- and water-efficient products. For 2017 we are offering rebates in the following
categories:
Lighting
Windows
Custom electric
WaterSense showerheads
Builder Incentive Program
Renewable energy
Heating, ventilation and air conditioning (HVAC)
Motors
Irrigation equipment; and
Turn to native grass conversion
You can also track your electricity, natural gas and water daily use at
csu.org with My Usage to make informed decisions on ways to reduce your consumption and your bill.
Data shows we ranked fifth in new customer satisfaction survey
In a recent syndicated national study of business electric customers, we ranked fifth out of 88 utilities in overall customer satisfaction.
The study measured satisfaction with Power Quality and Reliability, Corporate Citizenship, Price, Billing and Payment, Communications and Customer Service.
We received the highest score in the industry in Power Quality and Reliability. Among midsize electric providers in the West, we ranked first in Billing and Payment and Customer Service and second in Communications and customer perception of Price. In the past six months, 45 percent of our business customers reported perfect power.
Data show business customers who are familiar with our programs, have signed up for alerts, and recall communications from us are much more satisfied. Familiarize yourself with options available to you at csu.org. Though we scored well in this survey, we strive to improve and better service to all our customers.
Partnering with customers in backflow prevention efforts
John Fort, left, and Craig Olson, right, from UCCS, and Jennifer Britt from El Paso County, examine a backflow prevention device at a meeting Feb. 17.
Over the last several months, we've collaborated with many of our commercial customers to help protect our community's drinking water from pollutants. One source of pollutants is backflow--when the flow of water to a factory, restaurant, car wash or other business reverses direction and sends water that may contain chemicals, fire retardant or other contaminants into our water distribution system.
Our partners in the protection against backflow are licensed plumbers, fire suppression system professionals and certified backflow testers. We met with more than 90 of them in February to discuss best practices and ways we could all work together to comply with state and local regulations
.
Learn more about our backflow prevention efforts at csu.org, email the Backflow Prevention Program at [email protected] or call (719) 668-4388.
