You see, a lot has happened since 2008 (the great depression); what we did before in our business does not work today. The cost of business since then has soared, our numbers just don't work. So, I decided to pray for 30 days before moving forward; I also did prayer walks around our office during that time. Those 30 days seemed like an eternity for me, but it was good. I had confirmation we were staying put and moving forward.

I am excited about our future, we have to finish and complete all of our standard operating procedures, or as I say SOPs. Then we'll begin to train the leadership team, who then will train existing staff & crew and our outside subcontractors on all systems. We are going to become a company of trainers who are systems driven, who know what they do, as well as how and why they do it--no area is left to interpretation. We are setting the bar very high which is necessary if you want to expand, grow and be in the Top 1% of successful remodelers. We want to create a rich and a rewarding environment for our team-they are as important to us as our customers. We want them to know how important family and our community is to us. We want to create a level playing field that rewards them for their hard work we want them to be accountable to the systems and each other, which are quality driven for the customer.

We not only want to be pros at remodeling, we need to be intentional about educating and training; not just educating our team, but training our customers on the process as well. Just like IN-N-OUT, we have systems and processes in place to keep us in check, to remind us where we came from, and to set the high standards for where we are going.