Read important updates you need to know as a Contract Liquor Agency.  
February 6, 2017
Scheduling Wireless Upgrades
RF-Works, contracted by the  Liquor Enterprise to complete a wireless upgrade for all Contract Liquor Agencies, has begun contacting Agencies to schedule the upgrades. Your flexibility in scheduling is greatly appreciated so that the wifi upgrades for all Agencies can be completed in a timely manner.

Once scheduled, an RF-Works crew member will call your agency 24 hours in advance of your scheduled visit to provide an estimated time of arrival. The RF-Works crew will perform all work associated with the upgrade, including both an assessment of hardware needs and the installation of that equipment. 
You will be able to identify the RF-Works crew by their company-issued badge. Upon their arrival, they will look for the location of your Aruba device and the location of the internet router (where your internet service comes into the building). They will replace the Aruba with a new Cisco Wireless Access Point  (WAP). RF-Works will install any additional equipment—additional WAPs or repeaters (signal strength boosters) —needed to ensure adequate coverage of your retail, wholesale (if applicable), receiving and storage areas.

You can anticipate only minimal disruption to your operations during the upgrade. However, if your Aruba, Internet Router or new WAP equipment is in an active work area, RF-Works will need access to that area to complete the upgrade.

The Liquor Enterprise will cover the cost of the assessment and installation work, including equipment, parts and materials.

If you have any questions, please contact the Help Desk – 24 hours a day, seven days a week – at 877-812-0013 or liquoragencyhelp@com.state.oh.us  
Single Shelf Price: Talking With Your Customers
Now that the new shelf tags for the single shelf price initiative are in all Agencies, you may have some questions or receive questions from your customers.  

There are several tools to help you understand and communicate this change:


Next, this flyer announcing the change  is to display in your Agency. It was designed to fit in your social responsibility display. A copy was mailed with your new set of shelf tags. Feel free to print additional copies of the flyer to post in your Agency. 

Finally, use these talking points to answer questions from customers, and reiterate key points about this change.
  • The Liquor Enterprise is making this change to reduce confusion for you, the customer. The base price of a bottle of spirituous liquor is the same across the state; however, what you ultimately pay varies after sales and other applicable taxes are added.
  • Shelf tags used to show just the total price with tax included. Because tax rates vary across the state, the price displayed on those tags varies. This was confusing to some customers who shop in multiple locations.
  • What is changing is the shelf tags. Shelf tags now show the base price, and the total price with tax included.     
  • What’s not changing is that you have always paid taxes.
In addition, customers may notice a slight difference in price of up to four cents. If customers ask about this, let them know that this is due to a recent rule change.

Thank you for your help in improving the shopping experience for customers. If you have any questions, please contact the Help Desk – 24 hours a day, seven days a week – at 877 - 812 - 0013 or liquoragencyhelp@com.state.oh.us
Ohio Spirits Insider Gets Makeover
The latest issue of the Ohio Spirits Insider newsletter was distributed to Agencies last week. You may have noticed the new look and spirits category highlight section. This redesign will provide more interesting and useful information than before, and Agencies are encouraged to share it with customers.
Legend 
Requires Agencies to Take Action
Liquor Modernization Project (LMP) Information
Agency Best Practices
Subscribe online, or send their email address to matt.mullins@com.state.oh.us .