|
Recovering From a Windows 10 Update
A lot of customers have been unintentionally updating to Windows 10. While we're glad to try to help supported users repair their situation after this update, this sometimes happens on weekends or after hours.
Updating causes different issues on different computers. Our strongest recommendation, as always, is to have a current backup off of the computer to prevent data loss in the event of something going horribly awry. However, some of the most common issues are covered below.
By far the most common issue people have after updating to Windows 10 involves printer drivers no longer functioning. Upwards of 80% of customers have reported at least one printer, whether receipt, label, or report, having this issue. Generally, this can be handled by uninstalling and reinstalling the printer. Uninstall the printer by going to devices and printers, right clicking the problem printer, and hitting remove device. Power off the printer, or unplug it from the computer. Download the latest drivers from the printer manufacturer's website, and then plug it back up. This will resolve this issue in most cases.
Less common, but simpler, updating to Windows 10 will sometimes break the licensing of your software. To fix this, when running the software select to register, then fill in your serial number and customer id, check the box that states you are reregistering, and fill in the reason of "Windows 10 update". Your serial number and customer id have been emailed to your email address on file with ExtremePOS, or included with your invoice receipt for the purchase of the software.
The third common issue is by far the most complex, and the one most likely to require contacting support. This one only impacts multistation setups, and occurs when the non-server stations are unable to connect to the server. There are a variety of reasons this can occur. A few things that you can check yourself are as follows:
First, go to control panel, then to network and sharing center. Make certain file and printer sharing are enabled. If you are using mirrored accounts or domain accounts, make certain you are logging in with the same account on each station. If you are using a guest account, make certain that password protected sharing is off and public folder sharing is on.
Second, your firewall may be blocking the connection. Go into your firewall software on the server - which is often built into antivirus - and add exceptions for SQL Server and SQL Server Browser.
|
