Generally CARPLS provides our clients solutions in a single phone call. But other times cases require an "all hands on deck" approach, with several of our lawyers working to help a client find the best possible outcome.

Take "Mary," a low-income senior citizen who was under intense stress as she suddenly found her bank account was frozen due to an old collection judgment. Mary was extremely worried because her next court date was weeks away and she had no access to her account.

Mary called our hotline where she spoke with attorney Ed Morris, who knew she was eligible to file an emergency motion to have her account unfrozen. Ed sent Mary to our Municipal Collections Advice Desk (MCAD) in the Daley Center for assistance with the motion.

At MCAD, Mary met attorney Karla Chrobak, who drafted the motion and advised the client on what she needed to know before heading into court before the judge.

Mary's motion was granted, but she still had several questions about her case. So she visited our Collections Advice Desk (also located in the Daley Center), where she met with attorney Ashlee Highland.

"I helped Mary tie up some loose ends and we discussed the next steps she needed to take moving forward," Ashlee says. "In less than three days, our team was able to resolve her issue and she was able to access her account and pay her living expenses.."

Mary was very grateful for the help she received from CARPLS team.

"Everything worked out without any problems," Mary says. "Thank you CARPLS! You guys are the best."