- Express your pleasure at hearing from them.
- Validate their feelings.
- Let them know you're looking forward to working with them to solve the "opportunity."
Example
"Thanks Andres. Glad to hear the report is what you were looking for. And, sure I can move a few things around in my schedule so I can get started on this today. I can see why the marketing department would like this information ASAP. I'll provide you update in the morning, if that is okay?"
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