August 30,  2016 
Leaving a Voicemail for an "S"
What is an "S"?   Steady
They are reflective & friendly communicators


 It´s an "S" greeting when you hear:
Words
Friendly and professional. 

Pace
Reflective, structured, and consistent. 

Tone
Calm, soft-spoken, respectful, tentative. 

Example:
"Thank you for calling. I'm sorry I'm not here right now; however, your call is important to me. At the tone, please leave your name, number, and a brief message, and I'll get back to you as soon as possible. I look forward to speaking with you. Have a great day."

  Leaving a Voicemail for an "S"

1. Start personable, yet still professional.

2. Acknowledge their name first.

3. If possible, tell them who referred you.

4. Speak warmly at a measured rate.

5. Explain the purpose of your call.

6. If requesting a response, provide ETA.

7. Provide complete contact information.

8. End with a statement of appreciation.

Example
"Hello, Mike. This is Beth Jones. Mary Thomas suggested I send you the proposal for your review. I attached it to an email I sent you this afternoon. If you could provide feedback by the end of next week, that would be extremely helpful. Please contact me with any inquiries at 800.111.2222. Thank you, Mike, for your assistance." 





  Attention HR/Trainers Only

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