April 26,  2016 
On the Phone with a "D"
What is a "D"?  Dominat
      Converations - Concise!
 
  Your Caller is a "D" if 
Conversation
Immediately starts with issues.  
Usually a question & no personal greeting.

Example
"That report done?"
Pace
Rapid, to the point, especially if you're the only agenda item.

Example
"You've got five minutes to convince me."
Tone
Cool, emphatic - like human telegram.

Example
"DECIDE - Tradeshow this year or next?"
Power Clues
They state when & where.

Example
"I'LL CALL YOU at 8:00 AM tomorrow." 
  Use on Phone with a "D" 
Approach
Be Brief! Be Bright! Be Gone!

Example
"Yes - Project will be done by 2 PM today.

Word Choice
Facts, Action, Thinking Terminology. 
  
  Example
"My vote is for option 2 - 10% increase."
Pace 
Keep fast pace or be viewed as incompetent.

Example
"Yes. 2 PM EST will work."
 
Bonus Tip 
They actually prefer you communicate by sending a text or email, rather than calling!




  Attention HR/Trainers Only

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