Providence Care Hospital Training and Orientation (T&O) for the move into PCH began in June 2016, however the highest intensity of training started January 3. The development of the T&O plan has been a labour of love for the T&O Team, and has involved the dedication of many individuals including front-line staff, clinical Subject Matter Experts, Educators, Learning Specialists, Operational Readiness Leaders, and Managers and Directors from every department moving to PCH.
For most involved, developing and implementing a T&O plan of this complexity and magnitude has been a once in a lifetime experience. The biggest challenge in developing this plan was related to the strict timing parameters related to the building of the new site and the firm move date.
In order to optimize training, it was important to ensure that staff received training in the physical spaces applicable to their roles and responsibilities, and have an opportunity to have hands-on exposure to new equipment they will be expected to use post-move.
As such, the bulk of the training could not start until the PCH building was formally turned over to Providence Care and no longer considered a construction site (Dec 1, 2016). This training also needs to be complete before April 23, 2017, final move day.
PCH training spaces could not be used until the furniture was delivered and set-up, and Information Technology & Management Services could enter the building to install all needed computer and AV equipment needed for the sessions. Finally, the timing and number of sessions that could be offered per day was dependent on many factors including, but not limited to, completion of content development, availability of trained facilitators, staff scheduling that supported staff to attend sessions while also ensuring that staffing levels in departments continue to support regular business at the current SMOL and MHS sites, and ensuring floors are sealed and ready to receive the increased foot traffic of training event attendees.
The plan was developed to meet the training needs of up to 1800 staff, physicians and volunteers who will have offices/ work spaces in PCH, and/or be expected to regularly provide services in the new site. The plan also needed to account for the fact that each of these individuals would need to attend between 2 to 5 different training sessions to meet their training and orientation needs.
