Like us on Facebook  Follow us on Twitter  View our profile on LinkedIn                                                                                         Argo Marketing Group | 1-12-2017
Why You Should Provide 
24/7 Service
 
Why should you be available to customers at all times? The simple answer is this: we live in a 24-hour world and "normal" business hours are nearly obsolete. If you want to be viewed as a customer-centric organization, it is essential to know that superior customer care is not only provided during "normal" or  typical business hours, such as 9am-5pm.
 
A key part of the ultimate customer experience is the customers' ability to connect with the brand and receive the desired services 24/7. Not only do 24/7 services enhance the customer experience, but it also gives you the opportunity to capitalize on every interaction. The ability to provide your customers with services whenever they want them charts a course towards brand loyalty and customer retention, both positively impacting your bottom line.
 
Below, we have highlighted and elaborated on reasons as to why it is important to offer support to your customers 24 hours a day, seven days a week, 365 days a year.
 
Customers Won't Wait for You Forever
Customers demand constant accessibility to your brand. Your customers do not want to - and will not - wait forever to speak with you. If they can't get in touch with you...  Read More
Industry Insights               Featured Argonaut
Highlights:
Consumer Trends for 2017

Make sure your ecommerce site stays ahead of the curve by accommodating mobile wallets and improving your mobile experience. View more tips from TECH.CO  here.

Are you paying enough attention to your customers on social media? According to Sprout Social, 34.5% of respondents to a survey prefer using social media for customer service.

Consumers are constantly evolving and constantly influencing marketing. Read Forbes full article on the trends influencing digital marketing.

EricssonConsumer Lab conducted research to collect 10 of the top consumer trends for 2017. Read their findings here.
Jennifer Palumbo
HRBP/ Happiness Engineer

Please join us in welcoming Jennifer "Jenna" Palumbo to our team! 

Jenna joined Argo in November and brings with her an extensive background in Human Resources, Learning & Development, strategic planning, and change management. As the HR Business Partner (HRBP), Jenna is responsible for aligning business objectives with employees and management. Through her various roles, from contact center training and curriculum design to social services and non-profit, she is able to provide valuable insight and strategies to our organization.  

Jenna is excited to be a member of the Argo team and is looking forward to the road and challenges ahead!
Argo's Upcoming Travels
Argo's CEO, Jason Levesque, and Director of Client Services, Nicole Morgan, will be attending Affiliate Summit West in Las Vegas, NV from January 15th to the 16th. If you are attending and would like to schedule  a meeting with our team, connect with  us  at the number or 
email address below! 
Connect With Us Today:
855-511-1123
info@argomarketinggroup.com

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64 Lisbon Street, Lewiston, ME | 207.514.0744