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Read important updates you need to know as a Contract Liquor Agency.
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Get Your Orders on Time: Holiday Ordering Schedule
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Please note that DOLC offices will be closed Monday, Jan. 16 for Martin Luther King, Jr. Day. If you would like to receive your order on your regularly scheduled day, please follow the updated schedule - if you normally receive your delivery on Jan. 17 or Jan. 18, please review your order and submit requisitions by 3 p.m. on Jan. 12.
Please contact your allocations clerk if you have any questions or concerns, or contact the Help Desk – 24 hours a day, seven days a week – at 877-812-0013 or
liquoragencyhelp@com.state.oh.us
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Last Minute Needs? Holiday Rush Orders Schedule
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Have a last-minute rush on a product? Check out the information below to know when you will receive your Rush Order.
Rush Orders Schedule: Please note the following Rush Order schedule for Martin Luther King, Jr. Day on Monday, Jan. 16. Rush Orders submitted after 8 a.m. on Jan. 13–16 will be processed on Tuesday, Jan. 17 for delivery on Jan. 18 or Jan. 19. Trucking will contact you with the day/time of your delivery.
Please remember that Rush Orders are for emergency needs only – they are not intended to replace replenishment and requisitions. Agencies that cancel their replenishment and requisitions aren’t eligible for Rush Orders that week.
Rush Order Tips: To make sure requests are effectively managed, be sure to follow these Rush Order parameters.
- 50 case maximum; 5 case minimum
- One Rush Order processed per week
- New items/sizes, printer paper, paper bags and gift sets are not eligible for Rush Orders
*Rush orders that don’t meet these parameters won’t be approved.
Please contact your allocations clerk if you have any questions or concerns, or contact the Help Desk – 24 hours a day, seven days a week – at 877-812-0013 or liquoragencyhelp@com.state.oh.us.
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Single Shelf Price: Creating consistency, reducing confusion
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The single shelf price, the effort to achieve a universal shelf price across the state, rolls out Feb. 1.
As a reminder, the base price of a bottle of spirituous liquor is the same across the state; however, what the customer ultimately pays varies after sales and other applicable taxes are added. Currently, taxes are included in the price that’s displayed on the shelf tags in Agencies. Because tax rates vary across the state, the price customers see on those tags varies. This can lead to confusion for customers who shop in multiple locations.
To achieve a universal shelf price across the state, the price on the shelf tags will be the price without tax (base price) or the nickel round that has been calculated for decades. Sales and other applicable taxes will be calculated at the time of purchase. This document outlines these changes, and provides an example.
During the transition state (Feb. 1 until you move to the new system), shelf tags will display two prices – the price without tax, as well as the price with tax included. The price in the system will not change – the price in the system will be the price including tax. Customers will see one number – the price with tax – on their receipt. During the future state (when you move on to the new system), shelf tags will display the price without tax only. The price in the system will be the price without tax. Sales and all other applicable taxes will be calculated at the time of purchase. Customers will see the subtotal (price before tax), applicable taxes and the order total on their receipt.
There are a few things you need to do to prepare for this change.
- Plan to update your shelf tags: Plan to replace all of your shelf tags on Feb. 1. Because all tags need to be replaced, it will take more time than usual. You’ll receive a complete set of shelf tags later this month.
- Talk with your customers: Some customers may have questions about the change. You’ll receive a flyer to hang in your store along with your shelf tags, and talking points to help you talk with customers about this change. If there are additional resources that would help you talk with customers, please let us know.
Thank you for your help in improving the shopping experience for customers. If you have any questions, please contact the Help Desk – 24 hours a day, seven days a week – at 877-812-0013 or liquoragencyhelp@com.state.oh.us
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Liquor Enterprise Distribution Network Changes
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The Ohio Liquor Enterprise has conducted an assessment of the enterprise distribution network, or warehouses and trucking. As a result of this review, the Liquor Enterprise will implement several changes that will reflect commercial best practices for improved inventory management, distribution, speed and accuracy. Each change is a step forward in overall modernization of the Enterprise to ensure our consumers have the products they want, when they want it, where they want it.
The first of these changes is the consolidation of four warehouses into two; the Liquor Enterprise will maintain operations in Northeast Ohio and Columbus with new facilities in each of these geographic areas.
The second change will be a new warehouse management company. The Liquor Enterprise has selected DHL as the new warehouse management provider. DHL is a world-class global organization with US headquarters in Westerville, OH. They have experience with spirituous liquor and manage supply chain processes in New Hampshire and the Province of Alberta, Canada. Their reputation with Suppliers is strong in both regions. In addition, DHL is well positioned to meet our aggressive Liquor Modernization Project (LMP) timelines with experience launching over 450 new warehouses a year.
The transition from the current warehouses to the new will take place over the next few months in alignment with the launch of Phase 2 of LMP.
We have communicated this change to our warehouse and trucking partners and will work closely with them to ensure a smooth transition for everyone.
We will ensure that you are actively involved in this transition and have the chance to meet the new warehouse management company in the near future.If you have any questions, please contact Gerry O’Neil at 614-644-2390 or Gerry.O'Neil@com.state.oh.us
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For Agencies that chose the Clover solution to integrate with the Ohio Liquor Enterprise. Here’s what to expect next, and what you’ll need to do to get up and running with Clover:
- Emily Ebright and the Huntington Merchant Services team will be in touch in the next few weeks to collect the information needed for the merchant services agreement. Regardless of your choice to use Huntington/FirstData for credit card processing, you still will need a merchant service agreement with Huntington and Clover for the Liquor Enterprise program.
- You will need to tell the merchant services team a little bit about your business so that they can better serve you. Attached is the information that is required for the merchant services agreement.
The Huntington Merchant Services team will assist with filling out this form when they contact you by phone. Or you can fill out the form at your convenience and email it to ohioliquorenterprise@firstdata.com or fax it to 402-916-8061.
- Additional Materials Needed: For required bank confirmation and accuracy, within the fax or email containing the merchant services pre-application, please also include a copy of a VOIDED check or bank confirmation letter for the checking account that will be linked to your merchant services account.
The information you provide will allow Huntington/FirstData to set up your Merchant ID number in advance of the rollout of Clover, which is scheduled for the first quarter of 2017. This part of the process takes several weeks, so you are encouraged to get started as soon as you can.
Have questions? Please reach out to Emily Ebright at ohioliquorenterprise@firstdata.com.
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Requires Agencies to Take Action
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Liquor Modernization Project (LMP) Information
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