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November 2016 News
Mid-Atlantic
Business Communications
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MABC is your local, Virginia-based source for the latest in Communications, Collaboration, Networking, and Managed Support. P
latinum-certified, serving businesses for 25+ years, MABC is ready to help you take advantage of technology that helps you move ahead.
Steve Mobley, President
(757) 673-2200 |
info@mabc.com
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Schedule your 2017 Technology Planning session now
With budget season fast approaching and 2017 right around the corner, now is the perfect time to start evaluating your current office technologies, setting new strategic goals, and exploring new innovations that can help your business perform better in the new year.
Making time for a MABC Technology and Business Review enables you to...
- Learn about new Collaboration, Unified Communications, and Mobility capabilities you can add to your business toolbox.
- Make sure your IT infrastructure is always available, secure, and tailored to fit your business.
- Speed up your broadband and network connections – wired and wireless.
- Start aligning Technology with your business goals.
Don’t let aging or out-of-date technology slow you down…
Schedule your your planning session now so we can talk about new ways to give your business a boost. Contact us at (757) 673-2200 or email info@mabc.com.
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AVAYA Office Release 10 Highlights
Avaya IP Office Release 10 adds a number business benefits in terms of security, resiliency, and end-user experience…
- Security: Built-in signaling and media encryption for endpoints and UC clients helps preserve privacy and data integrity - critical in any deployment, but especially in those delivered through pure or hybrid cloud services.
- Reliability: System failover may be implemented cloud to cloud, cloud to premises, premises to cloud, and premises to premises. Whatever the approach, the system stays active and users maintain connectivity throughout the outage.
- Richer User Experience: A new H175 video phone with a 7” Hi-Def touch screen display is suitable for personal, executive desk, or a small conference room.
Get more details on the latest features for your business from your local Platinum-certified AVAYA partner… Call (757) 673-2200 or email info@mabc.com.
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How a Mobile team improves your Customer Service
Going mobile is more than a strategy for addressing your business’s needs today; it’s an essential part of being prepared for the future. Savvy customers veer towards the business with the most accessible customer service representatives, the most intuitive online tools, and the fastest response times.
We’ve all experienced needing “Customer Service” only to encounter a tangle of automated recordings, self-help choices, and transferred calls that may or may not lead to the help you need.
Going mobile with your Customer Service allows your team to assist your customers in a single transaction. A mobile approach to Customer Service is especially effective after normal business hours when a client may still need your help.
With disgruntled customers sometimes complaining on social media, it makes sense that Customer Service be equipped to respond. Your support team may not always be in front of a desktop computer, but they’ll almost always have their smartphone with them when it counts.
Transform your Customer Service with a well-designed mobile strategy. Contact us today: call (757) 673-2200 or email info@mabc.com.
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What YOU can do to protect your business from Ransomware
Ransomware infections can be devastating, but the good news is that there are preventive measures your users and tech team can take to protect your IT infrastructure from being hijacked:
- Back-up all critical information and test your backups regularly. Network-attached backups can also be affected by ransomware, so critical backups should be stored offline.
- Keep operating systems and software up-to-date with the latest patches. Doing so greatly reduces the number of exploitable entry points available to an attacker.
- Maintain up-to-date anti-virus software, and scan all software downloaded from the Internet prior to executing.
- Restrict users' ability (permissions) to install and run software applications. This helps prevent malware from running or limit its spread throughout the network.
- Avoid enabling macros from email attachments. This is a common way malware is executed on computers. It is best to block email messages with attachments from suspicious sources. And remind your team to not click on unsolicited web links in emails.
- Use application whitelisting to block unapproved programs and malicious software from running.
- Report suspicious behavior of computers and servers immediately so they can be disconnected from the network and limit the spread of malware.
The tech experts at MABC help you keep up. Contact us today at (757) 673-2200 or email info@mabc.com.
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Ring in the Holidays with extra cash... MABC pays $250 for your referrals!
Know someone who is moving or looking for a new phone system? A friend who needs faster broadband? A business partner who wants to add Video collaboration?
Tell us about it... Just mention, "Newsletter Referral Program" when you make the referral - we'll take care of the rest. MABC rewards you with $250 when we get their business. And there's no paperwork hassle or hoops to jump through.
Contact us with your sales tip at: (757) 673-2200 or info@mabc.com.
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Everything you expect... And then some
Largest AVAYA partner in Southeast Virginia
Local, Regional & Nationwide Coverage
Committed to Your Success
Single-Source
25+ Years
Rapid Response
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Call MABC Today
Portsmouth, VA: 757.673.2200
Richmond, VA: 804.273.6500
W. Virginia: 304.485.3043
Toll Free: 888.398.2622
Virginia SWaM Certification 683392
(Veteran Owned)
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