Practical advice. Trends in Business Communications, Networks and Managed Services. Updates that help you keep pace with technology.

May 2016 News Mid-Atlantic Business Communications www.MABC.com

Welcome to our Inaugural Newsletter! MABC is your local, Virginia-based source for the latest in Business Communications, Collaboration, Networking Technology, and Managed Support Services.    Practical advice. New innovations. Updates that help you keep pace with technology. Whatever your business challenge, MABC is here to help you understand and take advantage of technology that can grow your business. Steve Mobley, President (757) 673-2200 |  info@mabc.com

MABC celebrates prestigious AVAYA Platinum Dealer milestone Platinum certification is the highest designation an AVAYA Business Partner can receive. Out of all the AVAYA business partners in the U.S., only a small number ever achieve this elite recognition. MABC is proud to announce that we have met all of AVAYA’s rigorous Platinum criteria, which includes obtaining the highest levels of AVAYA technical certifications and training, excellence in customer satisfaction, exceeding revenue attainment goals, and delivering best-in-class customer service and support. Thank you to AVAYA and our customers for your continued confidence in MABC, and thanks to all our team members for your dedication and hard work.   Our relationship with AVAYA spans 25 years…  Contact MABC today at (757) 673-2200 or email info@mabc.com .

Local White Glove Support... Get covered with MABC Managed Services MABC offers AVAYA and Nortel Managed Service offerings that includes responsive dispatch, onsite support, remote monitoring, troubleshooting and resolution. For every business model, MABC can provide the right level of customized coverage, including… Warranty Coverage Service Level Agreements Silver, Gold, Platinum Level Plans Hardware, Labor, Applications Coverage MABC understands that reliable communications are vital to your business success. Our team will tailor a plan designed to meet your precise support requirements. Preventive Maintenance Emergency Response Remote Diagnostics Help Desk Support Certified Engineers On-Site Technician Dispatch Hardware & Parts Replacement 24×7 Remote Monitoring & Resolution MABC manages your technology so can focus on running your business.  Contact us at (757) 673-2200 or email info@mabc.com .

Building Networks for fast, reliable Broadband, Voice, and Audio-Visual connections On schedule and within budget... MABC has decades of experience building networks you can count on. Our team ensures a successful infrastructure deployment, upgrade or expansion that will support all your Data, Voice, Audio-Video and Surveillance needs.   We work with you every step of the way...   Site surveys, design, build Inside plant, outside plant, campus-wide Structured cabling: fiber, copper, riser, backbone Wireless Networks: coverage maps, access points, signal strength, channel testing Open racking systems and enclosed equipment cabinets Switching, routing, firewalls   When you need to manage a new building, a renovation or a campus addition, our experts will design, manage, install, support and maintain the entire infrastructure.  Engage us before your building plans have been finalized. We’ll ensure that all network requirements are included in the plans, saving you money by avoiding change orders later. Ready to speed up your business? Contact MABC today at (757) 673-2200 or email info@mabc.com .

How new Contact Center technology improves Customer Satisfaction Customers make important decisions about your organization based on how fast and how well they are treated during each and every call. With AVAYA contact center technology, you can deliver a unified and highly personalized customer experience that fosters long-term loyalty… Personalize your customers’ experiences by sharing customer history and screen-pop customer data with agents. Reduce call volume and improve contact center efficiency by offering interactions via lower cost alternative channels, such as email, chat, and social media. With a single pool of agents – working from the office or home – you are better equipped to deliver the right customer experience every time. With intelligent routing and resource selection features, you can determine if customers should be served by the least busy agent, the first available agent, or the agent with skills that best match your customer’s needs. Analyze historical and real-time reporting data to improve and maximize customer experiences, quickly adapting your contact center to respond dynamically to business and customer needs. Boost customer satisfaction. Contact MABC to improve your contact center performance:  (757) 673-2200 or email info@mabc.com .

Time for Your Reward... MABC pays $250 for leads Know someone who is moving or looking for a new phone system?  A friend who needs a faster network?  A business partner who wants to simplify how they manage and support technology?  Tell us about it... Just mention, "Newsletter Referral Program" when you make the referral - we'll take care of the rest. MABC rewards you with $250 when we get their business. And there's no paperwork hassle or hoops to jump through. Contact us with your sales tip at: (757) 673-2200 or  info@mabc.com .

Everything you expect... And then some Largest AVAYA partner in Southeast Virginia Local, Regional & Nationwide Coverage Committed to Your Success Single-Source 25+ Years Rapid Response 24x7x365 Support ​ Service Request Request a Quote info@mabc.com

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Call MABC Today Portsmouth, VA: 757.673.2200 Richmond, VA: 804.273.6500 W. Virginia: 304.485.3043 Toll Free: 888.398.2622   Virginia SWaM Certification 683392  (Veteran Owned)