September 2016 News
(412) 489-1100
Tired of DIY technology?  Try Third Generation's turnkey Cloud Voice... Our Pittsburgh-based techs handle everything
"We had VoIP phones from another vendor, but couldn’t get the support or functionality we needed.  There was nobody local to give us a hand. That’s when we turned to Third Generation.  Their techs are right here in town and they were great to work with... ”  
Third Generation is ready to make your transition to Cloud Voice easy. Unlike other Business VOIP providers, Third Generation takes care of everything for you, from delivering phones to set-up, feature programming, testing, and ongoing support.  

We don't expect you to climb under your desk!
  • You don’t install or program anything.  
  • You don’t have to try and figure the technology out.
  • You don’t waste time or money by taking the focus off running your business.

Let Third Generation’s friendly Cloud experts set you up with the latest in Business Voice technology. Contact us today at 412-489-1100 or email Mike@3GenUSA.com.
VoWiFi arrives... Mitel's MiVoice Office 250 Release 6.2 adds support for MiVoice 5624 wireless phone
Just one of the great additions to the MiVoice 250 with Mitel's latest release...

Designed for use in an office environment, the new MiVoice 5624 Wireless Phone is perfect for users who need to be reachable or able to access their messages anywhere in your building. 

It seamlessly blends the wireless needs of the user with a wide range of critical applications. The MiVoice 5624 Wireless Phone is Mitel’s first VoWiFi (Voice over Wi-Fi) handset designed to operate on your 802.11n network... it provides W LAN vendor interoperability and scalability.


Ready to get moving... Third Generation’s Mitel and Wi-Fi experts are ready to set you up. Contact us today at 412-489-1100 or email Mike@3GenUSA.com.
ShoreTel Onsite systems delivers lowest TCO
Total cost of ownership (TCO) is a fundamental principle that applies in personal lives and in work.  What’s the true cost of “free” kittens?  A hot tub?  A new car?  Before any acquisition, a buyer needs to consider the long-term costs that impact the bottom line for the life of the purchase.

IT buyers frequently look strictly at the upfront costs, the capital expenditures for hardware and software licenses of a new IP telephony or UC platform. The hidden costs, which reside in training and certification, maintenance, managed services and internal staffing, should also be included when reviewing different solution providers.
 
To get a real sense of a solution’s TCO, Nemertes Research advises that organizations review the operational costs over a five-year span.  Click here to see what they found.  Then contact us today about ShoreTel solutions for your business: call 412-489-1100 or email  Mike@3GenUSA.com . 
Toshiba adds Salesforce integration to IPedge
C ustomer interactions become simpler, more efficient and more effective with tight integration between Toshiba and Salesforce.  With this latest upgrade, you'll have call control and management directly from the Salesforce interface. 

A simple download of the plug-in enables access to these call-related activities: 
  • Click-to-Call - This capability provides an easy way to call a contact stored in Salesforce. Clicking the small phone icon added to the contact record automatically places a call. 
  • Contact History - Records are automatically created for every incoming and outgoing call associated with a particular contact. Users can edit the record with additional notes as desired.
  • Screen Pops - The plug-in can automatically display a screen pop of the customer contact information based on the phone number (Caller ID). If no matching contact is found, Salesforce can be configured to open and create a new customer record. 
Third Generation experts are ready to assist you in implementing Toshiba solutions for your business. Contact us today at  412-489-1100 or  Mike@3GenUSA.com.
Mitel extends generous 'Make the Move' Promotions
Expiring Sept. 30

Make the Move to IP Phones Promotion -  For existing Mitel MiVoice Business clients who migrated from the SX-200 and still have Peripheral Cabinets supporting digital / analog phones in place, Mitel is offering 'two-for-one' pricing on select MiVoice IP Phones and MiVoice Business user licenses.

Mitel Make the Move from Axxess to MiVoice Business Promotion -  For existing Mitel Axxess (formerly Inter-Tel Axxess) clients who still have an Axxess system in place, Mitel is offering 'two-for-one' pricing on select MiVoice IP Phones and MiVoice Business user licenses.

NOTE: Both offers require replacement of 40+ digital / analog phones.

Extended to Dec. 31

MiVoice Business - Purchase MiVoice Business hardware to support required analog devices. Get the cost of required MiVoice Business analog extension licenses rebated back.  Must replace a minimum of 40 analog phones to new analog hardware.

MiVoice Office 250 - Provides "3-for-2" pricing on select IP Phones when ordering 21 or more MiVoice Phones (IP or Digital phones) along with a MiVoice Office 250 IP Base Package.

MiVoice Office 250 - Provides "4-for-3" pricing on select IP Phones when ordering between 12 and 20 MiVoice IP Phones along with a MiVoice Office 250 IP Base Package.

Don't pass up this opportunity to 'Make the Move.'  Get all the details on these limited-time offers... Contact us today at 412-489-1100 or email  Mike@3GenUSA.com.
Get customized Service Coverage from Pittsburgh's White Glove Support Team
Third Generation offers award-winning maintenance support that includes responsive troubleshooting, dispatch, onsite support, remote monitoring and resolution. Our maintenance agreements provide you with a cost-effective means of planning and budgeting your annual support needs.

Support plans to fit your precise needs
Choose from Platinum Support where we completely manage your system or Gold Support, where we complement your in-house resources. We can even cover your communication system for up to 10 years – an industry first.

Support Plan Coverage Highlights
  • One-number to call for all of your service and technical requests
  • All service parts and labor provided at no charge
  • Business-day or 24-hour remote and onsite coverage options
  • Remote database modifications for routine changes
  • Ongoing technology training opportunities
Third Generation delivers security and peace of mind. With our highly trained technicians and dedicated service center, you can count on us to keep your business connected. Contact us today at  412-489-1100 or Mike@3GenUSA.com.
Mitel 'Phone Manager' Release 4.3 adds more smartphone mobility with VoWiFi or 4G/3G access
Mitel Phone Manager Mobile app has been designed to connect you to your MiVoice Office 250 phone system while you’re on the move. This smartphone application brings you many of the same great features you enjoy with Mitel Phone Manager desktop edition and keeps you
connected when you move around or leave the office.


Third Generation experts are ready to assist you in implementing Mitel mobility solutions for your business. Contact us today at 412-489-1100 or Mike@3GenUSA.com.
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