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April 2016 News
(412) 489-1100
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Why Pittsburgh’s STORExpress made the switch to Cloud Voice from Third Generation
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Customized for their multi-site business, local self-storage company, STORExpress, appreciates the simplicity of Third Generation’s budget-friendly Cloud Voice Service and how it connects their 7 area locations.
Some of the advantages that drove STORExpress to choose Third Generation include:
- White Glove installation, training, and support
- Links 7 Pittsburgh-area locations into a unified voice network
- All-inclusive monthly pricing lowers cost
- Flexibility to select from a range of phones - Cloud Voice works with leading devices from Polycom, Yealink, Mitel, Aastra, and more
- DID Phone numbers & Unlimited Calling
- Auto Attendant included and unlimited Voice Mail boxes
- Future proof technology - all system upgrades included in the service
Cloud Voice Includes calling features you’re used to and ones you’ve been waiting for...
- Mobile Answer
- Online Web Management & Call Reporting
- Disaster Recovery
- Music on Hold
- Three digit intercom dialing (especially appreciated by multi-site businesses)
- Voice Mail to eMail forwarding
- Conference Calls & Call Forwarding
Cloud Voice is easy...
Third Generation’s local techs and training staff arranged everything for STORExpress so they were up and communicating quickly. Third Generation provides service 24x7 so they always get fast and efficient support.
Contact Third Generation for help in simplifying your voice communications:
412-489-1100 or email Mike@3GenUSA.com
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ShoreTel highlights 5 phone system trends to watch in 2016
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1. Cutting the cord on desktop phones. More organizations are eliminating desk phones entirely in favor of softphones and headsets that allow workers to communicate using laptops or other mobile devices. With mobile UC software, workers can have enterprise-grade communication capabilities wherever they go - video-conferencing with room-based systems, peer-to-peer video, web conferencing, calendar access, CRM integration, instant messaging and presence - as well as desk phone features like extension dialing, conference calling, company directory, hold and call transfer.
2. Hybrid business phone systems taking off. The less time businesses spend managing any IT system, the more resources they have for other priorities. That’s the driver behind the move to cloud services of all kinds, including business phones. With most companies already using a premises phone system, a hybrid phone system lets them migrate to the cloud on their own terms. From premises or cloud, everyone enjoys the same UC and phone capabilities.
3. Contact centers in the cloud. Most contact centers depend on the phone today, but customers expect to be able to flip their service channels to a preferred media. Cloud-based contact centers can accommodate capabilities beyond voice - email, chat, workgroups and analytics - putting sophisticated capabilities in the hands of small and mid-sized businesses.
4. WebRTC is on the upswing. The ability to make phone calls, video chat and peer-to-peer file share without plug-ins has great potential for customer support because customers don’t have to download anything before they can communicate using a browser. According to one study, 47% of IT professionals have used or plan to use WebRTC within 12 months.
5. SIP goes mainstream. SIP trunks replace legacy telecom connections for voice and data, enabling organizations to easily embrace UC and other advanced applications. SIP trunking can result in huge cost savings ̶ up to 40% of your voice expenditure. 45% of businesses already use SIP trunks for some connectivity and that could rise to 62% by 2017 as the use of legacy T1 and other lines decrease.
By taking advantage of these trends, you can make communications more effective and employees more productive.
Let's talk about ways to better connect your business… Contact Third Generation today at 412-489-1100 or email
Mike@3GenUSA.com
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Non-Profits, Schools, Agencies - Mitel NJPA Contract provides Special Pricing
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Mitel is an exclusive telecommunications vendor with the National Joint Powers Alliance. The NJPA is the municipal contracting government agency that serves all education, government, and non-profit agencies across the United States.
The NJPA solicits, establishes, and facilitates purchasing contracts on behalf of its member agencies so they can bypass time consuming and costly procurement processes.
Qualified members have the ability to purchase discounted Mitel telecom solutions without issuing an RFP. Mitel was selected for this unique arrangement based on its record of innovation, product quality, customer service, pricing, and overall market leadership.
Simplifed procurement... Just one more reason to go with Third Generation and Mitel… Contact us today at 412-489-1100 or email
Mike@3GenUSA.com
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Why Toshiba's UCedge App won 2016 UC Product of the Year Award
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Toshiba's UCedge is an app that empowers users to communicate on Windows and Mac laptops and desktop computers and Apple and Android smartphones and tablets across Toshiba's cloud and premises telephone solutions, including hybrid cloud and on-site networked solutions.
"Our judges were very impressed with the ingenuity and excellence displayed by Toshiba in their groundbreaking work on UCedge, said Rich Tehrani, CEO, TMC."
UCedge works on Toshiba's VIPedge and IPedge business phone solutions, as well as Strata CIX systems with an IPedge Application Server, to deliver new levels of convenience, productivity and cost savings...
- Work from virtually anywhere using personal or business laptops, desktops or mobile devices as a business phone extension.
- Communicate with Skype on business server and see colleagues’ presence status before calling them.
- Use the same client application across devices.
- Protect mobile number privacy by displaying only the office phone number in caller ID.
- Connect via IM with colleagues who are busy or on the phone.
- Find contacts in a list synchronized with the office phone system and user-provided avatars.
- Use from up to 3 devices at the same time, synchronize real-time in the cloud, and view consolidated instant messages and call history from any of the devices.
- Enable connections with one-number reach, regardless if a user is in or out of the office, or out of the country.
- Manage office voice mails with a visual interface on a mobile device.
- Pair mobile devices with a Toshiba desk phone to dial the phone via the UCedge client.
Let Third Generation show you how Toshiba's award-winning UCedge App can improve worker productivity. Contact us today at 412-489-1100 or email Mike@3GenUSA.com.
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"Third Generation celebrating 33 Years serving the Tri-State Region
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Customers First, Proven Performance, Lasting Relationships...
Third Generation is looking forward to building on our 33-year track record of supporting our loyal customers with affordable, turn-key solutions.
Since 1983, we've been serving our business and public sector clients in Pittsburgh and the Tri-State region. We keep their local, regional and nationwide locations connected with the latest technology.
Contact us today at 412-489-1100 or Mike@3GenUSA.com.
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We're your local source for the latest in Voice, Collaboration, Networks and Cloud Solutions. Get practical advice and learn new ways to improve your operations with technology.
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412-489-1100
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