3genUSA.com July 2016 News (412) 489-1100

Managing Service Workers? Mitel supports Real-Time Communications with 'FieldAware' As part of its Mobile First strategy, Mitel is improving the way service workers do their jobs. With an easy-to-use mobile app for iOS, Android and Windows, FieldAware allows users to access data and job information safely and effectively to service customers in the field. In the first launch, Mitel has embedded enterprise-class cloud communications and contact center capabilities into its FieldAware mobile field service scheduling software. With real-time communications, users are able to address operational issues faster than ever. Pictures and videos allow a field worker to capture information about the job and attach the information to the customer record. Voice to text allows the mobile worker to speak information into the application, avoiding the need to type. Turn by turn directions ensure safe arrival on time without getting lost.    Learn more here  Need help selecting a Mitel solution that better connects your service workers in the field?  Contact us today at 412-489-1100 or email Mike@3GenUSA.com .

Is your Wireless Network as fast as your best people? With the proliferation of Wi-Fi enabled devices, every business is adapting to keep up with more devices, access points, bandwidth, and the latest high-speed IEEE 802.11 standards. Give staff and visitors the freedom to work on the go with a convenient, flexible and secure Wireless Network.  Secure Wireless LANs allow your employees to work anywhere in your building or campus, with convenient, worry-free access to the Internet or your local IT resources. We Make Wireless Easy Third Generation delivers WLAN network projects on time, tested and ready to support seamless mobile access. Our experts manage all the details… Wireless Site Surveys Wireless Coverage RF Testing Optimized Coverage Maps Access Points | Placement and Cabling Wireless Security Testing and Certification Whether you need Wi-Fi in a new building or across your campus, Third Generation has the experience and expertise to get the job done right.  Contact us today: 412-489-1100 or email  Mike@3GenUSA.com .

Why Pittsburgh's "Angels’ Place" moved to Third Generation's Cloud Voice Service Angels’ Place provides student-parents with child care services so they can complete their education and secure satisfying employment.  The non-profit provides support services from locations in Swissvale, Brookline, and the North Side. Support Angels' Place with a Donation here Struggling with the expense of outdated phone systems served with POTS lines, Angels’ Place called in Third Generation for a solution that would provide advanced features and lower operating costs.  Third Generation’s Cloud Voice Service met both requirements. “The difference between our previous phone system and Cloud Voice Service is like night and day.  Third Generation took care of everything to make the transition a painless experience.  The cost savings was icing on the cake.  We wonder how we went so long without Cloud Voice.”   - Beth Banas, Angels' Place Executive Director The aging infrastructure was replaced with Broadband connections and IP phones at each location. Third Generation technicians programmed the phones’ features and an easy-to-use web portal allows Angels’ Place staff to set and refine their own preferences.   Now each location has conferencing and unified messaging to better support parents and families. Voice mails can be forwarded to email to improve response times and each location can take the calls of any other location when staff members are unavailable or if a power outage or other disruption prevents calls from being answered.  Calls can even be picked up on mobile phones so Angels’ Place can continue to serve families without skipping a beat. Ready for a flexible, affordable voice solution designed for your organization? Contact us today at 412-489-1100 or Mike@3GenUSA.com .

ShoreTel Onsite Phone Systems as a Strategic Choice Why choose an onsite phone system? Simply put, when local control is essential, ShoreTel is the smart choice… Some companies are required to keep a tight lid on data for security or privacy reasons, so an onsite phone system is right for them. Other companies just feel more comfortable knowing that they are in control of all maintenance, management, and upgrades. Organizations that prefer to capitalize major expenses, rather than incur monthly operational costs, are good candidates for an onsite business phone system.  Businesses that already run an internal data center are good candidates for an onsite phone solution. With the growth of virtualization, more and more businesses have eliminated redundant and expensive servers and instead rely on VMware and Hyper-V technologies to share hardware resources across an array of applications.  Companies with international locations will often rely on onsite phone systems in remote offices, even if they prefer that the majority of their employees be served by a cloud phone system provider.  Global organizations want to trust their call handling, but in some locations, Internet connectivity may be less reliable.   Third Generation’s voice solution experts can help you select an onsite phone system that’s right for your business. Call us today at 412-489-1100 or email  Mike@3GenUSA.com.

Toshiba upgrades UCedge for the Contact Center The Toshiba UCedge client is an award-winning, all-in-one application that addresses several business needs. This latest release of software includes the following major enhancements to support your contact center: Enables ACD Agents and Supervisors to log in to the ACD remotely using their cell phones, tablets or PCs running UCedge. Enables Supervisors to use Contact Center management features from the UCedge client. UCedge for Windows and Mac computers supports a built-in softphone so that Agents can take advantage of Toshiba's advanced features. Let Third Generation show you how Toshiba's award-winning UCedge app can improve productivity at your business. Contact us today: 412-489-1100 or Mike@3GenUSA.com.

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