3 Hour CEU - Best Practices for Family Involvement

9:45 am - 10 am - Registration

10 am - 1 pm - Best Practicces for Family Involvement & Dealing with Dynamics

RCFE#433-0304-28334 / ARF#433-0304-28333

The purpose of this three hour course is to provide an overview of powerful communication, with a special emphasis on implementing skills to provide a more effective way to communicate and meet psychosocial needs of potential residents’ family members. Attendees will learn ways to find the best solution for each customer quickly, correctly and with a helpful attitude. At the end of the course, attendees will be equipped with the necessary skills to handle family involvement/participation and dynamics.