1.
Prepare for the meeting and rehearse your opening remarks. In advance, set a clear agenda and distribute it to participants and practice aloud the voice tone and content of your opening.
2.
Use a clear, pleasant tone of voice with plenty of volume and good enunciation
3.
State the specific purpose of the telephone meeting After the greeting and welcome, immediately state the reason for the call, the objectives, and a brief preview of the points to be covered
4. Listen actively and avoid interrupting Indicate your attentiveness by using phrases such as "That's interesting," "Oh, really," "Uh-huh," "Good," "I see," "Please go on," "Yes, I understand" 5. Ensure a quiet environment and avoid multitasking
6. Identify yourself before you speak and instruct others to do the same
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