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Practice Insight is happy to announce the expansion of our Training and Implementation team with two new ladies, Jessica Malone and Taylor Justice. We are excited to expand the team to offer more webinars, produce training videos and provide additional one-on-one trainings with you and your customers. As we offer more tools for your customers, we want to help train your staff and your customers to allow them to get the full benefit of our services. We will be able to conduct online trainings and will even go onsite for a customer training if requested for a reasonable fee.
We look forward to offering new educational services and implementation assistance. Please reach out to us and let us know how we can help you and your customers! You can e-mail the training and implementations team at
Sincerely,
Practice Insight
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Just released! The ERA & Denial Insight Report, which will help promote ERA & Denial Manager and aid your clients with the ability to discover Potential Revenue!
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- Practice Insight has a new ERA & Denial Manager report that helps your clients understand where their revenue cycle pain points lie and gives detailed insight to their ERAs.
- If your clients are not currently taking advantage of the ERA & Denial Manager, we can help you to help them determine where their performance lies.
- This report identifies the client's potential recoverable revenue, showing the value of ERA and Denial Manager.
- This report can be found in Search Tools, select the Report Manager button, and open ERA & Denial Insight Report (Report ID 272).
- A recorded webinar can be viewed in the Vendor Portal at www.practiceinsight.net.
- Please call Cecelia Renteria at 713-333-6000 for more information.
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More Info Please: Opening Issues in Issue Manager
When logging issues in Issue Manager it is very important to provide us with the most detailed info. This will help us more efficiently resolve the issue. Below are a few tips on what to include when creating issues in Issue Manager:
- Ensure you select the correct option under Process.
- Confirm the correct Service Level.
- Complete all required fields that are noted by an asterisk (*).
- Include examples by providing us with an EDI Claim ID, EDI Statement ID or File ID.
If you are ever unsure or have questions when creating issues please contact our support team at
713-333-6000 and we will gladly assist you.
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"BTW, I really like the HTML report combo with the 271. You guys really work hard to create a great product. There's no reason why most all practices shouldn't be using your clearinghouse. President Trump only needs to point to PI as the perfect example of what a great American business can be. Of the several clearinghouses we've dealt with over 30 years, none has been more customer-focused, nor has had a more feature-rich product and service than PI."
Wayne Cooper, Cooper IT
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Is It Really Important To Update Windows?
Although we all get annoyed by Windows' seemingly endless 'New updates are available' alerts, it is never a good idea to disregard them. With new security threats being reported so frequently, you ignore these updates at your own risk.
Security issues are the worst possible errors, as they may be exploited by malware or hackers. These types of situations are regularly identified in various parts of Windows - ActiveX, Internet Explorer and .Net Framework for example.
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The leading issue in technology today is internet security. Think of all the things that are password protected today: email accounts, bank accounts, smart phone pass codes, social media accounts, ATM pin codes, PC start screens, and even dishwashers. With so many facets of our lives depending on being secured and safeguarded behind a password, is it any surprise that hackers are constantly trying to break these passwords?
That's why it's so critical that you use strong passwords, and a variety of passwords.
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Shaun McAnulty
About working at PI:
I joined Practice Insight in 2013 and am currently The EDI Product Training Specialist. You might have seen or heard me at Conferences, Webinars and Training sessions. Getting to work with our partners is the best part of my day. I enjoy being onsite with our customers the most because I get to see into our partners world a little more. This gives me better ideas on how PI tools can be best utilized. I love what I do and it certainly makes coming into the office that much easier!
Outside of work:
I was born in Omaha Nebraska and raised in Houston. My family moved here with Enron (Yes that Enron). Being the oldest son of 4 siblings meant I spent 90% of my time outside in Houston growing up. So I grew to dislike being hot all year round. That led me to the University of Nebraska after High School. I was a Cheerleader at Nebraska for 5 years which greatly helped with the cost of out of state tuition! I am still a die hard Nebraska fan, but have grown to like the Houston Texans as well. So I spend my weekends watching football or playing with my pet Boxers
- Bo & Bailey).
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PI Account Management Team News
Practice insight is committed to helping our resellers grow their businesses. We continually strive to provide you with new products and services to help grow your revenue streams. The new and exciting
Patient Cost Estimator is the latest example of this.
Cecelia Renteria and Dave Henshaw - our Account Management Team, are poised to help in your marketing efforts. We are available to help in a myriad of initiatives - provide product information, conduct webinars on behalf of your organization, demonstrate product, provide promotional pieces for all of our produ
cts/services (they can even be private branded!), we've bolstered our vendor portal to provide help and resources to
you.
We offer User Group Meetings both virtual and face to face. Additionally, we hold monthly webinars which are both end-user as well as vendor focu
sed.
We've developed several new reports to help identify prospects for several Practice Insight services - the ERA & Denial Insight Report (Report ID 272) and the Vendor only ERA & Denial Insight Summary (Report ID 278) are the latest two examples.
If you would like help in your marketing - we are all in! Please contact Cecelia (ext. 7606) or Dave (ext. 7400) for more information.
We're here to help!
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Webinar & Training Schedule
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Webinars
(All times are CST/CDT)
DEPT:
Training
Sales
Training
Training
Sales
Training
Sales
Sales
Training
Training
Sales
Training
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DATE:
6-6-17
6-7-17
6-15-17
6-27-17
6-28-17
7-11-17
7-12-17
7-13-17
7-13-17
7-25-17
7-25-17
7-27-17
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TIME:
10:00
10:00
2:00
2:00
2:00
10:00
2:00
10:00
2:00
10:00
2:00
10:00
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TITLE:
Reporting & Dasahboard
eStatements & Pmt Proc
Task Manager Advanced
Vendor Portal
Patient Cost Estimation
Task Manager Basic
Clinical Claims Scrubbing
Patient Cost Estimation
Vendor Clinical Scrubbing Customer Onboarding
Patient Cost Estimation
Enrollment Manager
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AUDIENCE:
C
C
C
V
C
C
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(C) Customer Focused
(V) Vendor Focused
(Dates & Times Are Subject To Change)
2017 Vendor Training in Houston
July 18 - 20
September 19 - 21
November 14 - 16
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Eligibility Response Options
Everyone knows that the standard response to an ANSI 270 eligibility request is an ANSI 271 file. However, not everyone knows that Practice Insight (PI) has created multiple response options to make it easier for our partners to display the 271 information for their clients.
For SFTP eligibility batches, PI can return a JSON response file that contains tags for both the raw 271 and the code for our html page for each individual request sent in the batch. This will allow you to pull the html and display it where you want within your application.
For HTTPS requests, PI has multiple options besides the raw standard 271 response. We can return a JSON response that includes both the html and the 271 data, or you can choose to return the actual 271 HTML view that PI displays for each request within eligibility manager, or you can choose to have a pdf response of the 271 HTML view.
NOTE: Please do not need to send the same request multiple times to get the raw 271 and the HTML view. The JSON and HTML response options contain the raw 271 and the HTML together.
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