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Innovative, Single-Source Business Communications...
Serving the DC Region for 36+ Years
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Connect with us
(703) 321-3030
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Are you ‘Cloud Ready’?
Think you have to scrap your current system or make a huge investment in order to move your Unified Communications to the CLOUD? Think Again!
Most Mitel systems are already Cloud Ready.
You may have everything you need to move to the cloud with little or no capital investment.
As a TCI Mitel Customer, you already own the best Unified Communications Systems available today. Let's talk about how to migrate your services to the Cloud using TCI’s Advantage HOST environment or your own.
Tom Cornbrooks, President and CEO
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Do you know what SIP Trunks can do for you?
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SIP Trunks have emerged as a very popular service replacement for traditional phone and data network services by helping businesses reduce their bills, while adding flexibility with new features and advantages…
- SIP trunks can save up to 60% on your monthly bills.
- Automatic fail-over capabilities support resiliency and disaster recovery. SIP ensures you’ll never lose a call during a system failure, power outage or Internet disruption.
- Whether you’re a one office operation or distributed across several locations, SIP is flexible, connecting your business and its remote workers. You can transfer calls between your locations and/or enable advanced call routing features that automatically distribute calls among all your sites.
- SIP supports local phone numbers for each of your locations coupled with centralized call handling.
- Consolidated billing simplifies accounting for your multi-location business.
- SIP supports voice and data, eliminating the need for separate, standalone circuits.
- Dynamic Line Bursting provides extra call paths to accommodate heavy inbound call activity, eliminating busy signals.
- You can add/change features and functions to keep up with business needs via a secure, online portal.
SIP makes sense. Let’s talk about better connections and lower monthly costs for your business… (703) 321-3030 or
info@tcicomm.com
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Goodbye Silos... How TCI Advantage brings everything together
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There are a lot of companies out there selling standalone technology and communications solutions, but many miss the mark, falling short when they fail to get to know your business in depth - your user environment, business requirements or history.
What sets our approach apart is that the TCI Advantage starts with a holistic suite of capabilities, combined with a fully trained, customer-focused and experienced staff of professionals. We wrap all of that with a Discovery and Assessment Process that ensures EVERY client engagement exceeds expectations.
TCI’s comprehensive portfolio is designed to cover every aspect of Business Communications, Networking, Support, Infrastructure, and Security…
TCI Host:
Our Enterprise-class Cloud Communications Solution features UCaaS, bringing together the power of Mitel’s VMware-supported, feature rich software into a high availability Cloud environment. Paired together, this solution delivers the flexibility and reliability of the Cloud with all the advanced UC features you need to connect your business.
Learn more
TCI Connect:
Providing a three-pronged approach combining our comprehensive Net360 Network Assessment, Remediation & Onboarding Process, and SLA-based Maintenance and Network Monitoring, we ensure your Network Infrastructure is not only ready for your deployment, but will operate as expected for years to come.
Learn more
TCI Manage:
We release you and your overburdened teams from day-to-day network monitoring, backup, reporting and management tasks. At the same time, we’ll increase the performance of your network – while uncovering savings too.
Learn more
TCI Secure:
Rest easy with our multi-layered security solutions. We manage a broad array of Next Generation Firewall and Management products from SonicWall, End-point Security from Cylance, as well as Patch Management, Wireless Security and Backup/Recovery from industry leaders.
Learn more
Find out how TCI Advantage breaks down the silos and brings everything together to simplify your life and empower your teams.
Contact us today at (703) 321-3030 or
info@tcicomm.com
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5 Ways to take your Customer Experience to the next level in the Digital Age
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There’s a lot of pressure to provide a great experience each time customers interact with your brand. Businesses are responding by prioritizing the Customer Experience as a competitive differentiator.
Your business needs to consider the full range of your Customers’ Experience: not just the call they make to sales or support, but all the different departments and technologies that your customers interact with to make a sale or resolve an issue.
Here are five ways to deliver exceptional Customer Experience in the digital age:
1. Be holistic -
Review your current Customer Experience; it doesn’t start and stop with one phone call. It’s important to take a 360-degree view, including chat, social media, direct messages and beyond.
2. Respond immediately -
To avoid customer frustration with misdirected calls, a unified communications and collaboration system can allow your agents and staff to collaborate on customer issues without leaving the call.
3. Consider IoT -
Implementing IoT automated responses to certain triggers can prevent problems before they take place. For example, a customer’s air conditioning unit can signal your business when the unit is not running properly so you can arrange a tech visit. The customer can respond within their own messaging app.
4. Go beyond voice -
When you’re looking at your own contact center, make sure you’re not relying too heavily on voice call metrics; factor in responses and workflows via alternative media.
5. Push for high availability -
Your Customer Experience doesn’t stop when there is a disaster or system malfunction. Push for high availability by keeping a physical or virtual replication of your main contact center server.
Let's talk about using new technology to boost your Customer Experience. Contact us today at (703) 321-3030 or
info@tcicomm.com
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Section 179 Tax Break… A Smarter way to invest in New Technology before End-of-Year
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Time is running out to leverage the Section 179 deduction for 2017.
Section 179 of the federal tax code allows businesses to deduct the full purchase price of new technology the first tax year – up to $500,000.
The deduction applies to both leased and purchased equipment. When you buy, you can deduct the full amount on your taxes. When you lease, you pay the monthly lease payments but you still get to deduct the full purchase price on your taxes. Whether you choose to purchase or lease, you'll need to put the equipment/software into service by the end of the day December 31, 2017.
Follow this link for more information about Section 179, which includes a savings calculator.
Click here
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Then reach out to TCI to discuss new solutions that can help your business get ahead. Contact us today at
(703) 321-3030 or
info@tcicomm.com
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ShoreTel is Now Part of Mitel… Learn more about ‘Brilliantly Simple’ Solutions
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Whether you are a small business or managing a large enterprise, digitally transforming your organization can be daunting. You need to…
- Connect remote workers
- Leverage new apps in the cloud
- Access collaboration tools that work in and out of the office
New communications and collaboration capabilities – including cloud, hybrid and onsite solutions – will support the 'Digital Transformation' that is changing today's business models.
Not up-to-speed on the latest Mitel and Shoretel innovations or apps?
With budget season here and 2018 right around the corner, now is the perfect time to start evaluating your office technologies and setting strategic goals that will take your business to the next level.
Don't let out-of-date technology slow your business down. Your TCI team can help you prepare for the new year's opportunities. Contact us today at
(703) 321-3030 or
info@tcicomm.com
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Need Support? Moving? Expanding?
24/7/365
Nationwide Support
(800) 824-1001
DC & Baltimore Metro
Virginia, Maryland, DC
(703) 321-3030
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