Have Questions?
Call 3-1-1
The City of Mississauga is committed to providing responsive, seamless and accessible customer service to all citizens, 3-1-1 is a non- emergency, easy to remember 3-digit phone number that connects residents to accessible customer service. Anyone who calls 3-1-1 will speak to a Customer Service Advisor (CSA) who is trained to provide information and assistance about City or Regional services and programs,
What services are offered through 3-1-1? You can request any city service by calling 3-1-1. In addition, you can find a wide range of online services at
Mississauga.ca/services including online service requests and tracking.
What happens when you call 3-1-1? A Customer Service Advisor (CSA) searches the extensive database for an answer to your questions if it is a request for information. The goal is to help you right away. The CSA could also complete a service request on your behalf and will provide a unique service request tracking number and advise you of the approximate length of time to complete your request. If you need additional expertise from staff, the CSA will connect you with the right individual (during normal business hours), or assist you in leaving a message with the appropriate department.
How does a resident know their service request has been addressed or resolved? The CSA is able yo provide a service request status updating using the service request tracking number, addres or telephone number.
Dial 3-1-1 between 7:00am and 7:00pm, Monday to Friday, to speak to a Customer Service Advisor who will assist with you call.
After-hours dispatch service is available for urgent issues on weekends and overnight, Monday to Friday, by dialing
3-1-1 and pressing 2 in response to the recorded message.
Always dial 9-1-1 for emergency Police, Fire or Ambulance services when the safety of people or property is at risk and requires immediate, emergency assistance.
For more info go to 3-1-1
|