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Innovative, Single-Source Business Communications...
Serving the DC Region for 36+ Years
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Connect with us
(703) 321-3030
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The danger of standing still…
Brian Tracy, the Business Management guru said, “In times of rapid change, standing still is the most dangerous course of action.”
In business, as in life, we naturally resist change. It's uncomfortable; it’s hard, deliberate work; and often it’s just plain scary. But like it or not, change happens – either you embrace it or it embraces you!
This issue is about Digital Change…it's everywhere. In your personal life and in your business (these days it’s getting harder to separate the two) we can exploit tremendous opportunities to create new ways to engage and delight our customers, stakeholders, shareholders, etc.
We can embrace new technologies that offer more flexibility, improve and enhance communications, offer better work environments, and even more opportunities to connect in a meaningful way at the right time and place with those that matter.
We embrace change at TCI and we are here to help our clients harness technology to embrace Digital Transformation.
Give me a call at
703-321-3030
or email
cornbrookst@tcicomm.com
to discuss the TCI Advantage!
Tom Cornbrooks, President and CEO
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Hey, did you know TCI offers Professionally Designed Sound Masking Solutions?
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What is Sound Masking?
Sound masking is the process of adding a low level, unobtrusive background sound created by special digital generators and distributed by normally unseen speakers through an area to reduce distractions or provide confidentiality where needed. The sound is typically introduced through speakers installed in or above the ceiling. The sound is random and is generated such that the listener is not even aware of it.
Why do we need it?
- 70% of all offices now have an “Open Floor Plan Design.”
- Over half of cubicle and open office employees are dissatisfied by their workplace’s speech privacy.
- The #1 reason for Employee Dissatisfaction in the office is Sound Privacy (Temperature is a distant #2).
How does it work?
- Sound masking is barely noticeable and sounds similar to airflow, but it’s specifically tuned to the frequency and amplitude of human speech to make speech less intelligible.
- The sound is introduced through speakers installed in the ceiling, creating a blanket of sound.
- Sound masking typically reduces the area where speech is intelligible and distracting from upwards of 50 feet to around 15 feet.
- Workers can still collaborate with their neighbors but are no longer being
distracted by conversations on the other side of the office.
Reduce noise distractions and protect speech privacy. Contact us now at
(703) 321-3030 or info@tcicomm.com.
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Ensuring your LAN can support Crystal-clear Voice & High-speed Broadband
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With voice and data converging in today’s IT environments, you need a technology partner with the know-how to implement and maintain a unified network that can handle everything you throw at it.
Whether you are implementing VoIP, SIP or UC on your LAN, the success of the deployment hinges not only on the system you purchase, but on the robustness of the underlying IP Infrastructure. TCI infrastructure experts simplify this challenge by providing…
- Network Assessments – We take a close look at every aspect of your LAN, including devices, bandwidth, and QoS levels. You’ll get detailed recommendations so you can make informed decisions about next steps.
- Design & Implementation Services – When you’re ready to upgrade, our project team ensures a seamless transition. Our certified engineers provide ongoing Operations, Administration and Maintenance support.
- Wireless Upgrades – Beginning with a comprehensive site survey, our engineers map out and deploy wireless access points throughout your facility to ensure optimal coverage and mobility.
- Switches & Routers – Our team deploys secure routers and managed PoE Switches for optimal quality and network protection.
- Security & Redundancy – TCI provides a suite of managed security services, from firewall and VPN services to intrusion detection and reporting. We also support your disaster recovery arrangements.
Technology advances have also vastly improved the capabilities of today’s local network gear, which can support:
- Faster Implementation
- Faster Troubleshooting
- Greater Security
- Increased Bandwidth
- Cloud-Ready Support
- Enhanced Power over Ethernet
- Power Redundancy
Don’t let inertia, limited bandwidth and sluggish voice & data applications slow your business down another day. Contact us now at (703) 321-3030 or info@tcicomm.com.
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How Mitel-powered Contact Centers are evolving to improve the Customer Experience
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While voice-based channels remain the primary communication method with customers today, consumers are increasingly expecting, even demanding, to interact with companies through alternate methods such as text, web chat, email and other social media tools.
This means that every company MUST become as fluent in these emerging media channels as they are with voice communications today. That’s where TCI and Mitel’s Contact Center Solutions come in…
- Multichannel Contact Center Solutions give customers the flexibility to choose the method of contact that makes the most sense for them at any given time, while giving your organization the ability to provide the same prompt, informed customer experience across all channels.
- Outbound Contact Center Solutions provide tools your teams can use to proactively reach out and execute campaigns efficiently. Information is delivered right to agents as they make calls, increasing the chances for successful interactions.
- Inbound Contact Center Solutions allow agents to efficiently handle calls and perform common actions using fewer steps and with reduced errors in call processing for an optimized customer experience.
- Workforce Management and Recording Management Solutions allow you to plan, forecast and schedule agents to increase operational efficiency. A variety of tools help monitor, analyze and enhance individual and group performance.
For more information about Mitel’s Contact Center Solutions and how they can improve your business, contact us today at
(703) 321-3030 or info@tcicomm.com.
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Phone Systems in the Cloud vs. On-Premises vs. Hybrid Deployments
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Phone systems have traditionally been deployed on-site, but the lure of the Cloud is strong. Many multi-site businesses are now using a hybrid combination of both... deploying an on-premises system at headquarters and Cloud solutions for the branch offices – all interconnected and centrally managed in a hybrid arrangement.
There are many reasons why On-Premises phone systems remain popular...
- The need to control technology in-house.
- The need for customized features, integration with other applications, or advanced call center capabilities.
- The need for uninterrupted communications or compliance with strict regulatory requirements.
- The need to depreciate equipment costs over time.
The Cloud can be a good fit for small to mid-sized businesses or a larger enterprise with smaller, remote offices...
- Eliminates need for upfront investment. Costs become operational expenses and are more predictable.
- No need for in-house staff to purchase, configure and manage your system, servers and storage.
- Maintenance and support are simplified and upgrades are automatic.
- Whether your business is growing or needs to scale down in a pinch, a cloud service can easily adapt.
Let TCI step you through all your VoIP deployment options, recommend the best approach for your business model, and manage the roll out for you. Contact us today at (703) 321-3030 or info@tcicomm.com.
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Need an Avaya escape hatch? More reasons to go with Mitel & TCI
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Avaya filed for Chapter 11 protection in January. If you’re an Avaya customer or were considering one of their systems, Mitel and TCI are ready to help.
Ready for Tomorrow
With any Mitel solution, your investment is future-ready, even as you grow or decide to shift from on-premises to cloud communications. Mitel’s expansive portfolio of customer experience, mobility and collaboration solutions provide a unified platform for your business communications – no matter what the future holds.
A Global Leader
If you’re thinking about a cloud deployment, a study by Synergy found Mitel has more than 2X the number of cloud users than Cisco and Avaya combined. With public, private and hybrid cloud deployment options, Mitel can meet your unique business needs, and TCI is ready to provide local implementation and ongoing support.
Award Winning Technology
Gartner Group is also singing Mitel’s praises… for the third year in a row Mitel is once again the leader in their Magic Quadrant ranking of Unified Communications providers.
Act Fast
Mitel is making the transition affordable too with limited-time offers available exclusively to Avaya users or anyone actively considering investing in an Avaya solution in 2017.
Looking for a trusted future for your business communications? Contact TCI now:
(703) 321-3030 or info@tcicomm.com.
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Need Support?
Moving? Expanding?
info@TCIcomm.com
24/7/365
Nationwide Support
(800) 824-1001
DC &
Baltimore Metro
Virginia, Maryland, DC
(703) 321-3030
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