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PEP Talk Quarterly  October 2017

Effective Team Communication Promotes a Culture of Safety

Nearly 70% of sentinel events can be traced to ineffective communication, according to The Joint Commission . Furthermore, communication ranked among the top three root causes of sentinel events reported. Discover the connection between communication and a culture of safety during the Professionalism Symposium sponsored by UM SOM Office of Clinical Affairs. Tuesday, October 24, 2017 | 4:00 pm - 5:00 pm Professional Accountability and the Pursuit of a Culture of Safety and Respect Medical Center Auditorium (Shock Trauma Building, T1R18) Wednesday, October 25, 2017 | 10:00 am - 11:00 am Promoting Professional Accountability, Teamwork, and Safety: It Starts with a Cup of Coffee VA Conference Room, 3A-300   Wednesday, October 25, 2017 | 12:00 pm - 1:00 pm Medical Grand Rounds: Promoting a Culture of Professionalism Medical Center Auditorium (Shock Trauma Building, T1R18)

About the Speaker Dr. Webb is Assistant Dean for Faculty Development and Assistant Professor of Medical Education and Administration at Vanderbilt University Medical Center. He serves on the faculty of Vanderbilt’s Center for Patient and Professional Advocacy and leads the Center’s Coworker Observation Reporting System and medical student Professionalism in Learning program. He coordinates the teaching of communication skills in the medical school curriculum and provides individual coaching to practicing physicians who want to improve their communication skills with patients and colleagues. Dr. Webb came to Vanderbilt in 1993 as chief operating officer for the Vanderbilt Medical Group. He has served as chief executive officer of the Vanderbilt Psychiatric Hospital and chief of staff to the Dean of the School of Medicine. He holds a Ph.D. in educational administration and higher education from Southern Illinois University and Master’s in business administration from the University of Illinois.

PEP Featured Nationally

The American Academy on Communication in Healthcare (ACH) recently released C ommunication Rx: Transforming Healthcare Through Relationship-Centered Communication . The new book outlines ACH's proven and effective methodology for developing communication skills that put relationships at the center of care. The University of Maryland School of Medicines' Program for Excellence in Patient-Centered Communication is featured as an example in Chapter 13, "Train-the-Trainer Programs: Establishing Local Influence." Get the Book

Press Ganey invited speakers from the University of Maryland to share best practices for gaining physician engagement and organizational buy-in through development of an effective physician communication program, created in partnership with Press Ganey and the Academy on Communication in Healthcare (ACH). Link to webinar

From Our Patients' Perspective Patient comment about September 2016 PEP workshop attendee Dr. Seung Lee Dr. Lee is an excellent doctor, and yes I would recommend him to friends and family and have already. He listens to what you have to say and explain things in a matter that you can understand, he spends time with you to make sure you understand what's going on and what can be done to help you. That means a lot to me and I would think any person that goes to a doctor would like how they are treated and how things was explained to them. - Patient of University of Maryland Physicians, 7/25/17

Tools & Resources to Sharpen Your PEP Skills Articles Patient-Centered Communication: Basic Skills SPIKES-A Six-Step Protocol for Delivering Bad News: Application to the Patient with Cancer Breaking Bad News Managing Difficult Encounters: Understanding Physician, Patient, and Situational Factors Clinicians’ strategies for managing their emotions during difficult healthcare conversations Free DocCom Video Modules Build the Relationship Responding to Strong Emotions: Sadness, Anger, Fear Delivering Bad News Effective Clinical Teaching You, Me & the Computer Makes Three: How to Integrate the Computer in the Exam Room for Optimal Patient Experience Online Resources American Academy on Communication in HealthCare Michigan State University Biopsychosocial and Patient-Centered Programs Center for Communication in Medicine - A Division of the Institute of Medical Humanism The Schwartz Center for Compassionate Healthcare

The PEP team wants to hear from you! Share your experiences with applying the PEP skills to your practice.

UM SOM PEP Certified Facilitator Team :  Samra Blanchard, MD; Sally Cheston, MD; Robert (Dobbin) Chow, MD; Sharon Feinstein, MD; Cortney Foster, DO; Nader Hanna, MBBCh; Janaki Kuruppu, MD; Connie Lacap, DO; Joe Martinez, MD; Ada Offurum, MD; Phillip Panzarella, MD; Joyce Phillip, MA; David Schwartz, MD; Semhar Tewelde, MD; Donald Thompson, MD; Rukiya Wongus, MHA