IN THIS ISSUE
1. Customer Service Enhancements & Updates
2. 2017 Individual Re-Rate Lists & Re-Rate Letters
3. 2017 Individual & Family Materials
4. 2017 ACA Individual Renewal Process
5. Individual & Family Plan Process Changes
6. Fall Training - Updated Presentation
7.  Send Updated E & O
8. PHI Resources Page
CUSTOMER SERVICE CONTACT UPDATES - ACA, GF, GM, MED SUPP
Effective immediately, please start using the updated customer service producer support lines.

ACA Individual, Medicare Supplement, and Small Group:  866-430-9778
Grandfathered/Grandmothered Individual:  800-819-0892
MedicareBlueRx (PDP): 888-832-0075 (unchanged)

Click here for a job aid on where to call and what prompts to use for specific situations.

2017 INDIVIDUAL RE-RATE LIST & MEMBER RE-RATE LETTERS
Wellmark is sending out Individual Re-Rate lists at the end of this week.  As soon as we receive in our office, we will get it out to each agent ASAP.

Re-Rate letters will start dropping in the mail to members starting October 28.
2017 INDIVIDUAL & FAMILY PLAN MATERIALS
2017 Individual ACA Product Brochure
Available on the Wellmark Marketing Toolkit.  At this time it is only available to order.  Wellmark is working on getting a downloadable version available as soon as possible.  
Blue Simplicity Plan Comparison Guide M-53951 AN-T

2017 Rate Sheets
Rate sheets are not yet available.  They should be available by November 1.  At this time, for ACA Individual plans - Wellmark has released a Quick Quote Tool.  

2017 Quick Quote Tool
For 2017 ACA Blue Simplicity HMO Plans & Wellmark Joint Venture Plans (Synergy & Value Health).  Because Wellmark will no longer Market PPO plan options - these rates are not included on the tool.  A REMINDER - THE PPO OPTION FOR ACA INDIVIDUAL PLANS WILL GO AWAY IN 2018.   Click here for job aid on how to locate the Quick Quote Tool.
2017 ACA INDIVIDUAL RENEWAL PROCESS
There was a webinar on Thursday, October 20, to review the renewal process for ACA Individual & Family Plans.  This webinar has been updated and re-recorded with additional information and questions answered.  Wellmark will be posting the Webinar Recording soon. The renewal process will be much different than previous years, so please take time to review the Webinar when released.

Wellmark has released several job aids & videos regarding the renewal process for ACA Individual and Exchange processes.   Please review these documents.  The job aids can be found under Learning Tools in the Individual and Family Plans (IFP) Quoting and Enrolling Tool Section.  
 
Click here  to for instructions on locating these tools.

ACA INDIVIDUAL UPDATES TO NEW PROCESS
In late August, Wellmark launched a new enrollment system for Individual & Family (IFP) plans for members under 65 (currently on ACA Individual). Since the launch, we have continued to refine our processes. Through this review and feedback received by you, we have identified several items we would like to clarify.

Listed below are additional FAQ and job aids to assist you in working with Wellmark.  These job aids are currently only for ACA Individual.
  1. Collecting banking information (ACH) for a new application.
  2. Request a different effective date for a Special Enrollment Period (SEP) than what the system allows.
  3. Making changes (includes cancellation instructions) to an existing contract.
Processing change request for ACA business
You will no longer submit change forms if you need to make any updates or changes to a plan.
Instead, you (the agent) will need to dial 866-430-9778 and make changes over the phone. The current  change forms have been discontinued.  

Submitting Applications
  -Submit electronically via the new IFP enrollment system (Agent Portal)
  -FAX 844-820-0939
  -MAIL:   Wellmark Blue Cross and Blue Shield
PO Box 30150
Tampa, FL 33630-0150

IMPORTANT:  SUBMITTING ONLINE IS THE PREFERRED METHOD.  STARTING JANUARY 1, ALL APPLICATIONS NOT SUBMITTED ONLINE WILL RECEIVE A $3/MONTH REDUCTION IN COMMISSION.

Customer Service Updates
The new Producer Support Line for ACA Individual:  866-430-9778

Click here for a job aid on where to call and what prompts to use for specific situations.

FALL TRAINING - UPDATED PRESENTATION
Due to the changes that Wellmark of Iowa released at the end of September, after our September 20 training, Wellmark has released an updated training presentation.  

Please review the presentation for updated information at this link:  

E & O REMINDER
A reminder to send to us an updated E & O.  You can email to jamie@veinsurance.com
RESOURCES AVAILABLE TO HELP YOU GAIN AN ADVANTAGE
Agent Resources
You can access Wellmark BCBS of Iowa forms on our website.   Click Here
http://partnershealthinsurance.com/resources-2/
Coop Advertising
Did you know you could be eligible for 50% reimbursement on eligible Wellmark BCBS advertising?  Login in to your Wellmark.com Producer Connection page - locate the Sales Tookit - N ew ads are now available! Contact Tonya to find out more information about this program.
tonya@mtcnet.net           712-722-3333
Contacts:

Ben Van Engelenhoven

122 Central Ave SW
Orange City, IA 51041
800-856-6001
712-737-6000

 

Kelly Snieder
906 S Main Ave
Sioux Center, IA 51250
800-722-2578
712-722-3333  

 
Our Advantages:

Partners Heath Insurance is an AUTHORIZED WELLMARK GENERAL AGENCY located in Western Iowa. We invite you to review our website, consider our advantages, and give us a call today!





Our Locations:

906 S Main Ave
Sioux Center, IA 51250

122 Central Ave SW 
Orange City, IA 51041



Copyright © 2016. All Rights Reserved.