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Quick Links to CCC...
Solutions
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Manufacturer Links Below are links to manufacturer support and/or update sites. Please note some sites may require registration.
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Trivia
TRIVIA ANSWER:
This Southern band's 1973 debut album contained the hits "Take the Highway," "Hillbilly Band," and "Can't You See."
ANSWER:
Marshall Tucker Band
WINNERS:
Sheila Jaycox
Jim Poull
_________________
NEW TRIVIA
Why is 2120 S. Michigan Avenue in Chicago designated as an official landmark?
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Ask the Expert:
How to Disable the "Do Not Disturb" (DND) Feature Button on Avaya Digital and IP Phones
Jose J. Rodriguez, ConvergeAssure® Engineer
Disabling the "Do Not Disturb" (DND) Feature Button is used to remove the option from end users to enable "Do Not Disturb" feature.
Why Should You Disable DND for End Users?
Many system administrators opt to disable this feature for various reasons, a couple examples are:
- End users can turn on the feature by accident without realizing it and will miss incoming calls
- Night shift users can activate the feature and forget to turn it off so day shift will miss incoming calls
Read more...
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CCC Technologies' Holiday Schedule
The following is our schedule in observance of the Thanksgiving, Christmas, and New Year's Holidays. If you should need support during days that we are closed, please contact our 24x7 support line at 847.427.2365.
Thanksgiving
Wednesday, November 23rd - OPEN - Regular Business Day
Thursday, November 24th - CLOSED
Friday, November 25th - CLOSED
Christmas
Thursday, December 22nd - OPEN - Regular Business Day
Friday, December 23rd - CLOSED
Monday, December 26th - CLOSED
New Year's
Friday, December 30th - CLOSED
Monday, January 2nd, 2017 - CLOSED
Tuesday, January 3rd - OPEN - Regular Business Day
We would like to extend our warmest wishes to you and your families for a happy and safe holiday season.
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CCC Celebrates Halloween 2016
On Friday, October 28th, we celebrated Halloween with our annual pot luck and costume contest. We would like to congratulate all the winners:
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| 1st Place - "Mario Kart Luigi" Engineer David Grzeslo |
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2nd Place "Bloody Mary"
Sales Admin Brigette Stanback |
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3rd Place "Harley Quinn"
Service Coordinator Kelly Garrett |
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4th Place "Tyrone Biggums"
VP of NOC Danny Poull |
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5th Place "Cleopatra" Customer Advocate
Stacy Reidy |
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| 6th Place "Abraham Lincoln" Engineer Gregorio Chaves |
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| We support your blinking lights... |
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And we have the most EPIC Pot Luck's
Thanks Jim and Juan for letting us play as hard as we work :)
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First Look: Avaya Equinox
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Mitel Video Blog:
Why Your Contact Center is Your Key Competitive Advantage
In this video blog, Mitel's General Manager for Contact Center Brian Spencer discusses how mobility and big data are influencing customer experience, and how to transform your traditional contact center into a customer experience center for a sustainable competitive advantage.
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On Email's Birthday, Here's a Look at How to Keep it Safe
David Finger | Fortinet | October 28, 2016
On the anniversary of the first email transmission, we look at how email has evolved over the years, and how to keep it as an essential tool going forward, despite the growing and increasingly sophisticated dangers of e-mail-based malware and other email-borne threats.
What some consider to be the first email - the first electronic message sent between two computers -
was transmitted on this day exactly 47 years ago, on October 29, 1969. The exchange, from a computer at UCLA to one at Stanford Research Institute, took place over the military communications network ARPANET, one of the world's first computer networks and the earliest version of what we today call the Internet.
Credit for inventing email as we know it, however, usually goes to
Ray Tomlinson, who established the first networked email system on ARPANET in 1971. It was also Tomlinson who decided on the "@" symbol to separate the recipient and the recipient's computer or network, establishing the email address convention that is still used today.
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Axcient Blog:
False Sense of IT Security
Todd S. | Axcient | October 11, 2016
Traditional security tactics teach us to build our infrastructure like a castle -strong, high, impenetrable walls with a few points of securable entry, surrounded by a moat and on top of a hill.
With elementary mechanisms in place - like antivirus software and a firewall - many businesses think they are well protected. Unfortunately, organizations are leaving themselves exposed to data loss, breach, user error, disaster and more.
Moving from a false sense of security to actual security requires action. While employing perimeter measures and accounting for the unpredictable human element in a security solution are large parts of a comprehensive plan, the best plan is one that assumes a breach, hack or disaster will happen.
By being prepared, IT security rests on actionable and tangible plans instead of just the hope that a breach won't happen. Replacing that false sense of security with real solutions is a constant work in progress, but there are some basic things every IT team can do.
Read more...
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Interested in Your GOALS, not a Sales Quota
We are heavily invested in the success and goals of our clients. It's not something we just say, it's beliefs we instill:
- We believe in delivering services to create better functionality within businesses and peace of mind.
- We believe in understanding the company objectives of the accounts we work with and providing technology to help achieve those objectives.
- We believe in doing things right the first time, gaining our clients trust, and providing world class support from start to finish.
It's not about a quota, at CCC Technologies it's about white glove treatment and satisfied customers.
If you have goals, we would love to hear them. Let's create a plan to reach your goals and promote peace of mind.
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3 Steps for Driving Change in an IT-led Transformation
Peter Bendor-Samuel | Everest Group
There is a joke about three frogs on a log. Two of them decide to jump off. How many frogs are left? The answer is three - because deciding to do something and doing it are two very different things. This is one of the very significant issues associated with IT-led transformation.
Few IT executives don't want to increase the agility and speed of their IT. Yet, year in and year out, the pace of putting technology in place hasn't really changed. Yes, companies now have SaaS rather than packaged software implementations. Yes, they now have cloud instead of having to provision and stand up internal servers. But the pace at which they develop or bring technology to the marketplace is very similar to the pace of five or 10 years ago. Why is that?
It's because deciding to do something and actually doing it are very different issues.
Read more...
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