News from Silver Fox Advisors

Advising, Consulting and Mentoring Greater Houston area business since 1986

December 2015

From The Editor...

As I begin preparing for the Holiday season, I wonder if Santa has a "Back Office". How do the two relate? Well, I'll attempt to share my thoughts.

Over the past few years I have been seeing and hearing a term that has exploded in the business world. The term is the dreaded "Back Office"! Some of the customer service departments I have recently dealt with have informed me my order was lost in the "Back Office". Also, when I have been asked to complete a new form that I have never been asked to complete before, I am often told the "Back Office" needs it completed. Moreover, one of my clients was recently informed by one of the financial institutions that he uses that his loan had been turned down by, yes you guessed it, the "Back Office".

Recently I've found myself asking, where is the "Back Office"? Is it behind the walls of the building I was in when I was told that? Who works in the "Back Office"? Is it the Wizard who was behind the curtain in the Wizard of OZ? Does "The Back Office" reality exist? Or, is it in some faraway place that can only be reached by traveling in the Millennium Falcon from Star Wars? Personally, I think it is a new means for Corporate America to pass off telling customers something the company does not want to deal with or explain. Maybe I'm wrong, but until I hear a better answers, that is my belief.

Now, getting back to Santa having a "Back Office". What if the letter you wrote to Santa as a child never got to Santa and was lost in the "Back Office"? You might have been scarred for life. Or, what if the toy you could not live without as a child never made it into Santa's bag and remained in the "Back Office"? You likely would have had a very unhappy holiday, to say nothing of trust issues.

I believe that most people want to be dealt with fairly and to hear the truth; thus, I would encourage Corporate America to rethink is position of blaming the "Back Office" and start sharing with customers what really happened or why something has changed. In my dealings with others I have found reality has always worked the best.

If you need assistance dealing with customer service issues in your business, seek out an experienced business leader or mentor for your Company: contact a Silver Fox Advisor. Remember, having experience on your side always helps.

We encourage you to visit our Website at www.silverfox.org or www.silverfoxadvisors.com to select a Silver Fox Advisor and also to learn more about the Silver Fox Advisors, our Associates and their businesses, as well as our great programs and community outreach endeavors.

Richard T. Hendee, Editor

The Silver Fox Advisor

The Use Of An Ionized Fluid In The Hydraulic Fracturing Of Shale

By Joe Munisteri, a Silver Fox Advisor

For the past four years I have been involved in developing a method and system for generating an ionized fluid and then injecting the ionized fluid into underground fissures, of shale deposits, then pressurizing the ionized fluid, whereby the crystalline structure, of a portion of the shale deposit, located in the fissures, are changed into suspended particles. The depressurization of the ionized fluid, forces the suspended particles out of the fissures, and increases the amount Hydrocarbons contained in and released from the shale formation.

Mitchell Energy, in the mid-nineteen nineties utilized two newly developed technologies that changed the way unconventional, insitu hydrocarbon shale deposits could be produced economically. The first technology utilized the development of steerable and controllable drilling techniques that could change the direction of a drill bit going in a vertical direction and rotating it into a horizontal direction.