At California MedTrans Network, we value the relationship we maintain with our participating providers. As such, communication is a key component of that valued relationship. We strive to be as transparent as possible, while encouraging communication from those whom we trust in transporting our members to better health.
With business moving forward in both San Diego and Ventura Counties, we at California MedTrans Network would like to call your attention to a couple of important policies practiced internally in an effort to seamlessly assign member trips to your organizations without disrupting your processes.
First, it is the policy of California MedTrans Network to send out Driver Books to you as providers by 4:00 pm each business day. This is done in effort to provide you with as much notice as possible for upcoming trips in your area of operation.
Second, and in conjunction with the first, one of our Customer Service Representatives will be calling you each day by 5:00 pm to confirm that you have received your Driver Book and verify the number of trips that you have been assigned. Again, this is being done in an effort to confirm that you have received the pertinent information you require in order provide quality service to our members.
Along with the above information, we ask that you provide California MedTrans Network any afterhours phone numbers your organization utilizes for transports, if applicable. There are times when we receive transportation requests from members and facilities that occur outside of normal business operating hours.
We sincerely appreciate your willingness to work with us at California MedTrans Network, and assist us in transporting our members to better health. If you have any questions regarding the above information, please feel free to contact your Provider Relations Team at the number provided below.
Thank you in advance for your time and cooperation.
Kind Regards,
Provider Relations Team
California MedTrans Network
1-855-700-1824
