A weekly newsletter about letting the workplace speak
Issue 38/Volume 3                www.VisualWorkplace.com                Sept 21, 2016
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Thought for the Week
Company conversions do not happen overnight or by accident, not if gains are to be sustainable. Your company will need a compact team of high-functioning, emotionally sturdy individuals to plan, support, assess, and troubleshoot the rollout before and during the conversion process. They are responsible for the progress of the rollout, in terms of work culture and the bottom line.

- Dr. Gwendolyn Galsworth, from Work That Makes Sense
Visual Poem/Puzzle









Listen to Gwendolyn this 
Thursday at 10am (Pacific) on
  


George Bernard Shaw, 19th century Irish playwright, once declared: "The biggest problem in communication is the illusion that it has taken place." An amusing thought perhaps-but, for most companies, the result is not funny. If you make a habit of blaming bad communication for misunderstandings and mistakes--including assembling a part the wrong way or administering the wrong med--you miss the real problem. Listen as Gwendolyn Galsworth presents a 4-part logic that explains why things go wrong at work, and only one part is "bad communication." That logic is called The Four Workplace Conditions, derived from the work of Dr. Ryuji Fukuda, former head of quality at Sumitomo. Follow the four stages as performance deteriorates from ideal to just plain wrong because people: a) don't understand, b) they cannot execute, or c) no one has yet identified what's right. Here is a new way of keeping track of results-and all in support of greater visuality at work.   
Feature Article
Visuality at Work: A More Complete Description (Part 2)  
by Gwendolyn Galsworth, PhD

In a visual workplace, information is converted into simple, universally understood visual devices and installed in the process of work itself, as close to the point of use as possible. The result is the transformation of a formerly mute work environment into one that speaks, eloquently and precisely, about how to use it effectively and efficiently.

The most complete example of this outside the workplace is our system of roads and highways. In the USA alone, 150 million cars are on the road every day--150 million killing machines. And yet relatively few people die, proportionally only the tiniest fraction of the sum, thanks to visual information sharing.

The vast array of visual devices that populate our roads and highways makes it possible for drivers everywhere to get precisely where they want to go, safely, and on time-day after day, week after week, year after year. Those devices include...  
 Read More 
Visual Tricks and Treats
Great signs, clever visual devices, artistic or humorous graffiti. If you find one to share, send the image to [email protected]    
And the Visual Fail Prize Goes To...

Have you seen a Visual Fail that made you laugh?  Send the image to [email protected],
and we'll put it here and credit you with the funny find!