The CNNH Patient Experience Just Got Better
Patient Care Services Representative Now Available
CNNH is committed to providing outstanding customer care and satisfaction as part of the overall patient experience. To ensure that each patient has access to a representative for administrative questions and concerns, a Patient Care Services representative has been appointed. Kathleen Nace, who some may know as the Director of Creative Arts Services and a Neurologic Music Therapist, will now also support patients in administrative matters.
Ms. Nace will work with our clinical and administrative teams to ensure a satisfactory patient experience, assist patients and their families navigate recommended evaluations and follow-up care, and be available for any problems or concerns. Additionally, Ms. Nace will contact patients/families about their expectations and goals for therapy referrals.
"I want all patients to know who I am and how to contact me so that I can ensure they have a comfortable and informative patient experience," states Ms. Nace. "CNNH provides a comprehensive diagnostic and treatment journey for patients and I am here to support them and assist them in accessing the information they might need along the way."
While Ms. Nace will spend time in all of the CNNH offices, she is headquartered in the Voorhees office. She is available by email and phone to support all CNNH patients:
Kathleen Nace, MT-BC, NMT
Director of Patient Care Services
855-852-8150, x1409
