Earlier this week my daughter and I had one of our infrequent but long (in this case about an hour and a half - sometimes twice that long) telephone conversations. Since we have a 3-hour time difference and both lead busy lives, we seem to build up quite a backlog of things to talk about before we finally arrange a time to make the call happen.
In this case much of our conversation centered on her experience, now about 8 months into her employment with a well-known world-wide resort management company. In a word, she couldn't say enough in praise of this company's policies. What has her so thrilled? I'll discuss more detail in a minute - for now, the simple summary is,she feels important and cared about. Some of the specific perks she's experiencing are:
- A DISC personality assessment to help her understand her own approach to people and help her assess how to work most effectively with the personality types of her customers and co-workers.
- Many parties and fun activities for the staff sponsored by the company, often on their time. Their stated take on this: If our employees are enjoying themselves as they work, they will provide an enjoyable experience for our customers.
- Recreation on company time to promote health and positive attitudes.
- Education to gain new professional certifications at company expense.
No doubt there are more specifics; however, you get the idea - treat the employees like the valuable assets they are, and they will become more valuable. In this company's business model, each employee's attitude toward each customer makes an enormous difference to the company's success in a highly competitive industry. Most of the employees are in direct contact with the company's customers. I hasten to point out, though, that even if you have a much more mundane business and many employees stay largely invisible to your customers, those employees will produce far more for you if they feel the way my daughter does about her work and her employer's attitude toward her.
Your employees represent the highest value, and often the highest cost, among your business assets. A 10% or 15% additional investment in making them feel loved will pay huge dividends in their performance on your behalf. Recognize though that money alone will not make the difference - it must be accompanied by your caring attitude. If you provide the tangible benefits and snarl at or otherwise mistreat your employees, you may as well save your money - and you're probably better off working for someone else or without employees.
How can we help you discover other ways to make your business more enjoyable (for you and your employees) and productive? Check us out at Unity Consulting, where we focus on learning your most important desires and helping you unearth new ways to achieve whatever you strive for. If you search for new ways to improve your personal and business performance, let's dig into this together. We specialize in helping you clarify the definition of the Purpose of your business, which can help you and your organization become more Productive, which leads to more PROFIT. We abbreviate this as P3B -
Purpose
,
Productivity
, and
PROFIT
in
Business
. To learn more, please visit our
website
, sign up for a NO-CHARGE strategy session, and let's talk.
Hearing your comments via telephone or email is an important part of my day. In particular, this week I'd love to hear about what you do to show your love for your employees, or other ways you've made your business more enjoyable, productive and profitable, perhaps as a result of some of these ideas. If you email a question or comment, please give me a phone number or a Skype address, or send me (see my Skype address below) a Skype contact request referencing my weekly emails (this reference is important - I'm a bit fussy about my connections on networking services and, if your name doesn't ring a bell with me, I'll accept your contact request only if you tell me why you want to connect with me). Discussions of complex questions often require a conversation, and conversations occur either face to face or on the telephone, rather than by email (email exchanges data - very useful for some purposes; however the give-and-take that characterizes a conversation can't occur through email.).
So...think about the experience you provide for your employees and contact us to learn how we can help you add value to your business. I hope you're enjoying some time with family and friends this Memorial Day, and taking a few minutes to remember those who have made the ultimate sacrifice in defense of American ideals. Join us again right here next week for unique ideas on how to get more done in your life and business, while enjoying it more.
John Stevens
You and your team can maximize
purpose
, productivity and profit in your business with Unity
Consulting
Visit our website:
Weare, NH
Office and cell phone: 814-590-3854
Fax: 603-529-8474 (inactive until 12 May '16)
In Argentina: +54 9 386 845 9586
jstevens@gsinet.net
Skype: johnbstevens1943
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Contact Info
John B. Stevens, Leadership Expert
Unity Consulting
Weare, NH 03281
Phone: 814-590-3854 |
About John
Throughout a career spanning over 40 years John Stevens' management style has been one of building teams to bring several competent people together to focus on a common objective.
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