What services are offered through 3-1-1?
You can request any City service by calling 3-1-1.
In addition, you can find a wide range of online services at https://www.mississauga.ca/portal/services including online service requests and tracking.
What happens when you call 3-1-1?
A Customer Service Advisor (CSA):
- Searches the extensive database for an answer to your question if it is a request for information.The goal is to help you right away, “one and done”, or
- Completes a service request on your behalf and will provide:
- A unique service request tracking number
- Advise you of the approximate length of time to complete your request, or
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If you need additional expertise from departmental staff, the CSA will connect you with the right individual (during normal business hours), or assist you in leaving a message with the appropriate department.
How does a resident know their service request has been addressed or resolved?
A Customer Service Advisor (CSA) provides a service request status update using the service request tracking number, address or telephone number.
What are the hours of operations?
Customer Service Advisors are available to speak with our residents Mondays to Fridays from 7:00 am – 7:00 pm. After hours dispatch service is available for urgent issues on weekend and overnight Monday to Friday by dialing 3-1-1 and pressing 2 in response to the recorder message.
Is there a cost to 3-1-1?
There is no cost to call 3-1-1; regular long distance and cell charges do apply.
What number to call if I am outside Mississauga?
If you are calling outside City limits, please contact 3-1-1 through the 10 digit number 905-615-4311.
If you are using a mobile phone outside or near City limits, your call is routed to the nearest cellular tower which could be in a neighbouring region.
Mississauga 311 has call transfer protocols in place with our neighbours to ensure that your call is appropriately directed
Is 3-1-1 accessible for residents who are deaf or hard of hearing?
3-1-1 is accessible for callers who are deaf and hard of hearing and have a Teletypewriter by calling the TTY line at 905-896-5151.
Are the calls recorded at 3-1-1?
Yes, all calls are recorded and monitored for quality assurance purposes in order to better serve each resident.
What is the difference between 3-1-1 and 9-1-1?
9-1-1 is the number to call in case of an emergency. 3-1-1 is the number to call to obtain information and access to non-emergency City services.
Does 3-1-1 offer service in other languages? If so, which languages are available?
Yes, 3-1-1 offers over the phone interpretation in more than 180 languages. When calling 3-1-1 please say the name of the language in English and an interpreter will be connected to the call. This service is provided at no cost to the caller.
Will I have to give personal information when making a complaint though 3-1-1 about my neighbour and will my neighbour know who made the complaint?
Customer Service Advisors may collect personal information depending on the type of request you are submitting. Personal information is collected under the authority of section 11 (1) of the Municipal Act, 2001 and will only be used for the purpose of processing the request.
No personal information about the complainant is released to the violator as stipulated in the Municipal Freedom of Information Act and Protection to Privacy Act. 3-1-1 can only confirm a complaint was filed.
What are some popular topics/trends of issues that Ward 2 residents are calling 3-1-1 about?
- Property Tax Inquiries: Account balances, installment due dates , tax rate information, and pre-authorized tax payment inquiries
- Temporary Parking Requests: Obtain permission to park on the street for longer than 3 hours
- Parking Enforcement Requests: Request enforcement of vehicles not parked in compliance with the City’s By-laws
- Pick up of Dead Animals: Report dead racoons, skunks or other animals
- Regional Service Inquiries: Waste collection, health and social services
- Exterior Condition of a Property: Report a property that is not being maintained, accumulation of garbage
- Recreation Inquiries: City Facility/Park booking, program registration and Community Centre services
- Tree Pruning: Request pruning and maintenance of trees on City property
- Diseased/Sick/Unhealthy Trees: Request the removal of trees on City property that are dead and in severe decline or structurally hazardous
