As you may be aware the August Newsletter was emailed out yesterday afternoon and featured remote monitoring devices for the generator. There has been some confusion regarding log-in for the OnCue and Mobile Link systems.

Our apologies for being unclear in terms of set-up and installation of the systems.

For both of these you must first PURCHASE the system and have it installed before the log-in can be created.

Kohler OnCue: 

1) Purchase OnCue system from your dealer

2) Have a CAT5 cable run from your internet router to your generator which can be done by an electrician

3) Schedule for NE Generator to come out and download the software

4) Create an OnCue account complete with username & password (your generator serial number will also be needed)

*Some wireless options may be available in place of CAT5 cable

Generac Mobile Link:

1) Purchase Mobile Link from your dealer

2) Schedule NEGenerator to come out and connect the device to the generator

3) Create a Mobile Link account with username and password (your generator serial number is required)

*it is important to have good cell phone reception as this is a wireless system that relies on cellular reception to communicate