Cecelia, 68, is sometimes in too much pain to leave her home. She suffers from diabetes, and has trouble getting by on her fixed income. Years ago, Cecelia took out student loans so that her son could go to college, and the enormous expense loomed over her as she became unable to make ends meet. A weight was lifted off her shoulders in 2012 when she was approved for a student loan discharge due to her disabilities. She thought the process was complete when she received the notice that her loans would be discharged. Three years later,
she did not understand why $200 per month was suddenly being deducted from her Social Security benefits to go toward the loans. CLS attorney and
Francis & Mailman Fellow in Consumer Law Joanna Darcus looked into Cecelia's case, and realized the discharge process was never finalized administratively. In 2015, Cecelia's loans were reinstated without her knowledge, triggering the collections from her Social Security.
Cecelia must budget every dollar of her income; the $200 monthly deductions caused serious confusion and financial shock. Joanna advocated for Cecelia with the representatives of the federal student loan programs and disability discharge servicer, and submitted all the documentation to have the discharge processed correctly, and as quickly as possible. Joanna ensured the that the federal government stopped withholding funds from Cecelia's monthly Social Security, and successfully advocated for a refund for those months that Cecelia's income was taken. The refund will allow her to catch up on the expenses she struggled to pay during that time.
Now, Cecelia knows her finances are secure, and she's no longer subject to this kind of coercive loan debt collection.
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