Purpose: This is a straightforward approach to the details of collections that’s kind to your patients, easy on you and helps the practice grow. We won’t waste your time with a lot of pie-in-the sky, overly complicated and bureaucratic “financial policies.” We are talking about real life collections techniques that you can use in your office the next day.

Agenda: You will learn

• How the right use of payment options and financing moves patients toward treatment.
• How the entire team’s involvement brings collections to the next level and keeps patients happy.
• How to overcome almost any patient objections to finances.
• Key measurements and tracking systems of your collection effectiveness.
• How to know when to be aggressive and when finesse will get you further, faster.
• Reduce insurance related confusion and hassles throughout the office.
• Reduce chances of patient misunderstandings.
• How to tactfully collect from emergency patients.
• Should we charge a fee after missed appointments? Know the benefits and drawbacks.
• How much downtime is normal? When is “too little” open time actually a problem?
• How the proper patient information flow can reduce stress, increase efficiency and help you stay on time.
• How to schedule “out-of-network patients” – and collect!
• Answers to the most common legal questions regarding collections.
• Smart successful collection calling techniques that are kind but effective.
• Turn every patient into an ally – how do patients know you’re really listening to them?
• Eliminate negative situations – how to handle the most demanding situations, without getting angry or losing your composure.
• Tips for improving cooperation between administration and clinical staff.
• How to avoid making a bad telephone impression. You’ll be amazed how often this can happen – even when the best people answer the phone.
• Dealing with late patients, late cancellations, and even staff conflicts.
• How to call patients regarding any unscheduled treatment needs and get them scheduled.
• Contact Tactics – You can’t schedule someone you can’t reach. Clever ways to get you in touch.
• Insurance narratives that get you paid.