Dear Beth El Family,
Our clergy and entire Beth El team is busy preparing for a first in our history - a professionally produced all virtual High Holy Day experience for members of the congregation. This unique platform and experience will enable us to bring High Holy Days to you virtually with our clergy leading from Beth El's sacred spaces - but also the opportunity to bring a unique set of content: videos, excerpts, teachings, reflections, and a "behind the scenes" look to make this year's holidays memorable in more than one way.
So...what do you need to know? Please read the below Frequently Asked Questions (FAQ) carefully:
When will I get my e-tickets? E-tickets will be delivered to your email inbox on Sunday, September 13
Who Gets Live Access To High Holy Day Services? Only members of Beth El Congregation who are seat holders will be given live access to High Holy Day services.
Who will send the tickets to me? We have contracted with a registration and e-ticket company called Espilon Registration - Espilon will email your ticket to you directly.
How does the e-ticket give me access? The email you receive from Espilon will contain a unique URL (web address) that you will click on or paste into a web browser in order to gain access to High Holy Day services. This URL will only work on one device and cannot be shared. You will use the same URL throughout the holidays which will give you access to the "reserved seating" moments in the Berman-Rubin and Offit Auditorium, and also during the "open seating" or combined services (Erev RH, Day 2 RH, YK afternoon).
What happens if I have multiple seats with members in more than one household (i.e. I always buy seats for my kids who live out of town)?
Members with multiple seats spanning multiple households will receive more than one url (web address). Espilon, our e-ticketing vendor will be sending you more than one email each with a distinct url so please keep a close watch on our inbox. You can forward the additional url's to your family members who will be watching from other locations.
What happens if I don't receive an email on September 13? The first step is to check your junk mail or trash! If you still don't see an email from Espilon Registration, please contact Randy Arndts at randy@bethelbalto.com
What happens if I have technology problems? If you are having connectivity issues with your e-ticket, please send an email to techsupport@bethelbalto.com and one of our staff members will assist you.
What if I know a member who doesn't own a device or have an internet connection? Our Beth El team is doing everything within our abilities to give access to the congregation and have been working with many congregants on this issue since March. If you know someone who doesn't have a device or doesn't have internet connection, please generate an email on their behalf to techsupport@behelbalto.com with their name and phone number. And, if you have the ability to help them safely by lending a device or finding them a public wi-fi signal, this would be a huge mitzvah!
Although we will largely be physically apart this year, we know that we will be connected intimately by the power of community.
Shana Tovah U'metukah,
Wishing you a Sweet and Healthy New Year.
The Beth El Team
