2-1-1
2-1-1 Monthly Report for May 2018
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During the month of May,
5,601 calls were handled by 2-1-1 Resource Specialists and
8,580 health, housing and human service referrals were provided. Of the unduplicated callers,
72% are female,
27% are single mothers with minor children, and
55% reported they are living with disabilities. (These statistics exclude callers who opted to not provide demographic information during intake.)
For additional 2-1-1 stats for the month of May, go
here. For 2-1-1 stats for the current fiscal year-to-date, go
here.
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On May 1, the Executive Director attended California Census 2020 – Regional Readiness Assessment Convening at The California Endowment's offices in Oakland. The purpose of these convenings is to help build a community’s capacity to achieve a complete count during the U.S. Census Bureau’s 2020 Census.
These meetings, taking place throughout the state, bring together local leaders in hard to count areas. Attendees learn about Census 2020 state and federal efforts, available mapping and demographic data, and hear from experts about anticipated complete count challenges. At attendance at these regional convenings are key community leaders from children/youth services, community-based, community resource centers, disabled, education, faith-based, health services, immigrant, labor/union, libraries, local government, non-profit, philanthropic, rural, senior, seasonal farm workers, and social services organizations. Eden I&R is hopeful that 2-1-1 Alameda County can play a valuable role in making vulnerable populations aware of the importance of the census
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Supervisor Nate Miley giving welcome remarks at the
convening
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A resident of Hayward called in crisis. A victim of a sexual assault by her ex-boyfriend, she was in need of immediate assistance. Her ex-boyfriend had been incarcerated because of the incident and she was unsure when he would be released. The caller had been staying with her church pastor’s family but she didn’t want to impose any longer. 2-1-1 provided her with a wealth of information so that she could receive the best assistance possible. The caller was referred to the 24-Hour Mobile Response Team; Love is Respect-A National Dating Abuse Helpline; Highland Hospital Sexual Assault Center; Bay Area Women Against Rape (BAWAR); and Rape Crisis Services, a part of Tri-Valley Haven. 2-1- inquired and the caller confirmed she was already receiving services from The Victim Witness Compensation program and The Family Justice Center. 2-1-1 also provided her with Grief Counseling Supportive Services due to the sudden loss of her infant child.
For additional 2-1-1 call examples handled in May, go
here.
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“2-1-1 is a life saver. Before 2-1-1 there was no good, central way of getting resources. I was a single parent with three kids and 2-1-1 was the best friend I could have had.”
- Amalia, who was in attendance at the 4Cs Children's Faire in Hayward with her grandchild
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Databases
2
agencies
and
7
programs were added to the Services Database for a total of
1,217
agencies and
3,104
programs.
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911
new units were added to the housing database for a total of
88,910
housing units.
The Housing Department partnered with the Oakland Housing Authority to present Owner Appreciation Day, one of the Affordable Housing Week events sponsored by EBHO (East Bay Housing Organization). The event allowed us to present to many landlords who accept Section 8 in order to enroll them in listing in the Eden I&R 2-1-1 housing database.
The Housing Coordinator attended the quarterly meeting for Program Coordinating Committee (PCC) for the Family Self Sufficiency program at the Housing Authority of Alameda County.
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In May, Eden I&R's websites received
30,583
page views and
6,017
sessions/visitors.
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Meetings
In May, staff participated in
31
meetings, phone calls, and webinars with current and potential partners. This included the Executive Director participating in a legislative site visit to state Assemblymember Tony Thurmond's office with other representatives from members of the Senior Services Coalition. The Senior Services Coalition organized a series of visits with state legislators to express how critical it is for them to champion older adults, including increasing funding in the state’s 18/19 budget.
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Representatives from Senior Services Coalition, Legal Assistance for Seniors, Meals on Wheels, Alzheimer's Services of the East Bay, Eden I&R, and staff members from Assemblymember Thurmond's office
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Fairs / Events / Outreach
In May, Eden I&R served
877
people at training, events, and fairs and distributed
7,459
pieces of outreach materials to service providers and residents of Alameda County.
2-1-1 staff hosted a booth and distributed outreach materials to participants at the following:
- Convoy of Hope in Pleasanton
- Cherryland Resource Event in Hayward
- Age Friendly Health Expo in Fremont
- Searles Elementary Health and Wellness Fair in Union City
- Owner Appreciation Day in Oakland (part of EBHO Affordable Housing Week)
- 4C's Free Children's Faire in Hayward
Additionally, staff represented Eden I&R/ 2-1-1 at:
- Tri-Valley Human Services Networking Event in Pleasanton
- Eden Area Collaborative for Youth Engagement in San Lorenzo
Outreach materials were distributed by request to
Kindermusik, Be Love Community Counseling,
and a private citizen.
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Eden I&R sharing information at the Convoy of Hope event at the Alameda County Fairgrounds
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2-1-1 Housing Department's staff sharing a moment with Oakland Mayor Libby Schaaf during Affordable Housing Week
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4C staff at the
16th Annual Children’s Faire, also attended by Eden I&R.
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Disaster Preparedness
This month, the Disaster Preparedness Coordinator conducted a training for
Eden Area America's Job Center of California (
AJCC)
in Hayward on the topic of Agency Emergency Preparedness. Additionally, on May 1st, the Disaster Preparedness Coordinator represented Eden I&R at the City of Oakland’s EOC (Emergency Operations Center) during the May Day events in Oakland.
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Staff In-Service & Training
In-service presentations were provided to staff by:
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A-1 Community Housing Services
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- Members of the IT staff transitioned the Housing Subscriptions and Agency Volunteer Databases into SharePoint Lists for online cloud-based access and improved sorting and filtering.
- Updates were made to the iCarol database and reporting for enhanced data collection and data sharing related to new Housing Resource Centers that began providing services through Alameda County's Coordinated Entry System.
- Meetings were held with representatives of AC Care Connect to discuss future data sharing system needs.
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